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- Tasks: Manage site ID passes and assist with access control queries in a dynamic environment.
- Company: Join Rolls-Royce, a leader in innovation and safety for over a century.
- Benefits: Enjoy competitive salary, bonuses, employee support, and discounts.
- Why this job: Be part of a team that powers progress and makes a real difference.
- Qualifications: Experience in security systems and customer service is essential.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Working location: Raynesway, Derby (5 days a week - office based).
You will be responsible for the issue of Rolls-Royce site ID passes. This includes employees, embedded contractors, and customers of Rolls-Royce. Responsibilities involve:
- Entering data into a database.
- Chasing information missing on applications.
- Responding to telephone and email enquiries.
- Working closely with the Security team.
- Helping with access control questions, investigations, access logs of personnel, auditing of the system & users, ordering of pass peripherals, reporting any issues with the access control software & hardware, and general queries.
What you will be doing:
- Producing site ID access badges within given time frames.
- Managing short notice requests.
- Photographing applicants and checking standards of photographs if submitted electronically for use on site ID passes.
- Applying extensions and additional access controls to site ID passes.
- Conducting audit checks on site ID passes to ensure compliant use of access in line with our site and MoD policy.
- Monitoring stock and ordering of pass peripherals.
- Supporting with site inductions.
- Handling access queries by displaying professional and effective communication via email, telephone, and in person.
- Takes responsibility for completing administrative tasks to a high standard by organising own workload and prioritising accordingly.
- The ability to work quickly and accurately in a busy administrative environment using IT systems.
- Excellent interpersonal and customer service skills with a confident manner to think quickly and react appropriately with all stakeholders in a potentially challenging environment.
Who we’re looking for:
To be successful in this role you will need to meet the following criteria:
- Previous experience of security systems.
- Previous experience of managing site ID passes and access control.
- Microsoft Office proficient.
- Customer Service and admin experience.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving.
To work for the Rolls-Royce Submarines business, an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently have this in place.
Due to the nature of work the business conducts and the protection of certain assets, we can only progress applications from individuals who are UK nationals or, in MoD approved cases, dual nationals.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role.
Pass Administrator - Submarines employer: Rolls Royce
Contact Detail:
Rolls Royce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pass Administrator - Submarines
✨Tip Number 1
Get to know the company! Research Rolls-Royce and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions related to security systems and customer service. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from Rolls-Royce.
We think you need these skills to ace Pass Administrator - Submarines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience with security systems and managing site ID passes. We want to see how your skills align with what we're looking for!
Show Off Your Customer Service Skills: Since this role involves handling access queries, it's crucial to demonstrate your excellent interpersonal and customer service skills. Share examples of how you've effectively communicated in previous roles.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, especially when it comes to administrative tasks and responsibilities.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rolls Royce
✨Know Your Stuff
Familiarise yourself with the specifics of the Pass Administrator role. Understand the processes involved in issuing site ID passes, managing access control, and the importance of security systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves handling queries from employees and contractors, be prepared to discuss your previous customer service experience. Think of examples where you've effectively communicated or resolved issues, as this will demonstrate your ability to handle potentially challenging situations professionally.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills and any relevant IT systems you might encounter in this role. Being able to navigate databases and manage data entry efficiently is crucial, so consider practising these skills before the interview to showcase your proficiency.
✨Emphasise Teamwork and Communication
This job requires close collaboration with the Security team and other stakeholders. Be ready to share examples of how you've worked effectively in a team setting and communicated clearly with others. Highlighting your interpersonal skills will show that you can thrive in the inclusive culture Rolls-Royce promotes.
