At a Glance
- Tasks: Manage customer relationships and translate needs into digital solutions.
- Company: Join Rolls-Royce, a leader in aviation with a global impact.
- Benefits: Generous leave, retirement savings, life assurance, and matched shares.
- Other info: Inclusive workplace valuing diverse perspectives and career growth.
- Why this job: Be at the forefront of aviation innovation and customer success.
- Qualifications: Degree in relevant field and experience in customer management.
The predicted salary is between 50000 - 65000 £ per year.
Location: London
Employment type: Full time
Position Summary
Rolls‑Royce & Partners Finance Limited (RRPF) is an engine leasing company with the largest global portfolio of Rolls‑Royce and IAE V2500-A5 engines. The Customer Manager (Sales & Business Analyst) will operate out of London, combining customer‑facing commercial responsibility with analytical problem‑solving to bridge customers and internal digital teams. The role ensures operational needs are translated into scalable digital solutions that deliver measurable value.
What You Will Be Doing
- Own customer relationships from pre‑sales through delivery and renewal.
- Translate customer operational needs into digital and data requirements.
- Support sales pipeline development, proposals and contract negotiations.
- Analyse customer data, usage patterns and ROI to drive upsell opportunities.
- Coordinate with delivery and product teams to ensure customer success.
- Maintain deep understanding of aviation operations and records workflows.
Position Qualifications
- Degree in Engineering, Business, Economics, Aviation or related field.
- Experience in customer management, business analysis or solution sales.
- Ability to translate operational needs into structured requirements.
- Commercial awareness and analytical capability.
- Strong communication and stakeholder management skills.
Preferred Requirements
- Experience in aviation, leasing or aerospace environments.
- Familiarity with digital products or data platforms.
- Experience supporting proposals and contract negotiations.
- Strong data analysis and reporting skills.
- Comfort working across product, delivery and sales teams.
Regional Benefits
- Generous annual leave.
- Retirement savings through the Rolls‑Royce Retirement Savings Trust.
- Group Life Assurance with lump‑sum benefit.
- Group Income Protection in case of illness or injury.
- Your Shares: Matched – a simple way to own and invest in Rolls‑Royce shares.
- Digital GP providing convenient GP consultations.
EEO Statement
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, and diverse perspectives fuel innovation and enable everyone to thrive.
Customer Manager in Orpington employer: Rolls-royce
Rolls-Royce & Partners Finance Limited is an exceptional employer located in London, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, generous benefits including retirement savings and group life assurance, and a culture that values diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to cutting-edge solutions in the aviation industry.
