At a Glance
- Tasks: Deliver top-notch customer service and manage daily enquiries with flair.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Enjoy competitive salary, retirement savings, and health benefits.
- Other info: Great development opportunities and a supportive, inclusive culture.
- Why this job: Be part of a team that shapes the future and values your individuality.
- Qualifications: Customer service experience and proficiency in MS Office are preferred.
The predicted salary is between 30000 - 40000 € per year.
Why Join Rolls-Royce? At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.
Service Coordinator
Location: Heybridge
Type: Full Time, Site based, Permanent
What You Will Be Doing:
- Deliver excellent customer service, managing day‑to‑day enquiries relating to orders, products, returns and services.
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements and ERP system updates.
- Build strong relationships with customers, internal teams, suppliers and service partners to ensure customer needs are met.
- Monitor order progress, stock availability, delivery expectations and customer accounts to support efficient service delivery.
- Support customer issue resolution, including logging complaints in line with ISO9001:2015 and coordinating technical support where required.
- Coordinate travel, accommodation and hospitality arrangements for Service Support staff and visiting customers.
- First level Export Control classification of spares and in‑service equipment.
Preferred Requirements:
- Minimum 2 years of experience in a Customer Service environment.
- Level 2 Qualification in Business & Administration or Customer Service (desirable).
- Proficiency in MS Office: Word, Excel (including pivot tables) and PowerPoint (on‑the‑job training will be provided for all relevant business IT systems).
- Relevant SAP/ERP experience.
- Accurate data entry and attention to detail.
- An organised approach to tasks.
- Able to adapt and respond quickly to changing requirements.
- Fluency in written and spoken English.
- Competency in literacy and numeracy.
Benefits:
- We offer excellent development opportunities, a competitive salary and exceptional benefits.
- Retirement Savings through the Rolls‑Royce Retirement Savings Trust.
- Group Life Assurance provides a lump‑sum benefit if you die whilst employed by Rolls‑Royce.
- Group Income Protection provides income in the event that you are unable to work due to illness or injury.
- Your Shares: Matched – a simple way to own Rolls‑Royce shares and invest in our future, together. Buy one share, get one free!
- Digital GP provides a convenient way for you to access GP consultations.
Closing Date: 25th May 2026
Contract Type: Permanent
EEO Statement: Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation and everyone can thrive.
Services Co-Ordinator in Ingatestone employer: Rolls-royce
At Rolls-Royce, we pride ourselves on fostering a dynamic work environment in Heybridge that champions individuality and innovation. As a Services Co-Ordinator, you will benefit from excellent development opportunities, a competitive salary, and exceptional perks such as matched shares and digital GP access, all while contributing to world-class solutions that power progress globally.
StudySmarter Expert Advice🤫
We think this is how you could land Services Co-Ordinator in Ingatestone
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rolls-Royce on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Rolls-Royce loves individuality, so think about how your unique experiences can contribute to their high-performance culture.
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. Be ready to share specific examples of how you've handled challenges in the past—this will show you're the right fit for the Services Co-Ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rolls-Royce team.
We think you need these skills to ace Services Co-Ordinator in Ingatestone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Services Co-Ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique strengths to our team!
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office and any experience with ERP systems. If you've got examples of how you've used these tools to improve customer service or streamline processes, share them! We love seeing practical applications of your skills.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Rolls-royce
✨Know Your Stuff
Before the interview, make sure you understand the role of a Services Co-Ordinator at Rolls-Royce. Familiarise yourself with their products and services, and think about how your experience aligns with their customer service expectations.
✨Showcase Your Skills
Be ready to discuss your proficiency in MS Office and any relevant ERP systems. Prepare examples of how you've used these tools in previous roles, especially focusing on data entry accuracy and organisation.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Highlight your ability to build strong relationships with customers and internal teams, as this is crucial for the role. Share specific instances where you’ve successfully resolved customer issues.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Think about how you can contribute to their high-performance culture.
