At a Glance
- Tasks: Provide technical support and resolve issues for aircraft engines at RAF Lossiemouth.
- Company: Join Rolls-Royce, a leader in innovation and engineering excellence.
- Benefits: Inclusive culture, career growth opportunities, and support for security clearance.
- Other info: Dynamic role with variety and the chance to work directly with customers.
- Why this job: Make a real impact in aviation while developing key interpersonal skills.
- Qualifications: HND level or equivalent experience in aircraft propulsion systems required.
The predicted salary is between 40057 - 48959 £ per year.
Working location: UK RAF Lossiemouth / onsite.
Rolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Field Service Representative, your principal accountabilities will be to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues thus minimising operational disruption. The role supports customers at RAF Lossiemouth with occasional travel expected to RAF Coningsby and our Bristol Headquarters. The vacancy is only open to individuals eligible to obtain UK Security Clearance.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
UK/International Deployed Operations consists of a network of Field Service Representatives that support the customer at their location as the first point of contact for Rolls-Royce. We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
This role has the opportunity to work directly with the customer and develop key interpersonal skills for personal growth. The responsive nature of the role gives a very different, broad perspective on aircraft and engine operation. Each day has variety in dealing with whatever issues present themselves in a fast-paced dynamic operational environment as well as sustaining our functional capabilities.
What you will be doing:
- Resolve customer technical issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of the issues to resolution.
- Input engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability.
- Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations.
- Monitor and input fleet data to, and liaise with, the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage customer expectations.
- Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out.
Who we’re looking for:
At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
To be successful in this role you will need to:
- Be technically competent to at least HND level or having equivalent relevant experience.
- Have experience of aircraft propulsion system and maintenance at ML1 / ML2; will have been trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications.
- Have knowledge of Regulatory Requirements (Military and/or Civil).
- Have experience of dealing in a customer facing environment.
- Have the capability to be responsive, flexible and agile in your work.
To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Grade - SNBG 7-8
Closing date: 16/11/26
Any questions please ask Chris Jefferies. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category: Field Services
Posting Date: 02 Nov 2026; 00:11
Posting End Date: 15 Nov 2026
Field Service Representative employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Rolls-royce as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Rolls-royce and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Rolls-royce’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Representative
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Rolls-royce, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Rolls-royce, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Rolls-royce.
How to prepare for a job interview at Rolls-royce
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Rolls-royce offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Rolls-royce but also helps you get a feel for whether you’d thrive in that environment.
