At a Glance
- Tasks: Provide technical support and resolve issues for aircraft engines at various locations.
- Company: Join Rolls-Royce, a leader in innovation and engineering excellence.
- Benefits: Inclusive culture, career growth opportunities, and support for security clearance.
- Other info: Mobile role with diverse experiences across international and UK locations.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: HND level or equivalent experience in aircraft propulsion systems and customer service.
The predicted salary is between 40000 - 50000 £ per year.
Working location: UK RAF Customer Bases/International Customer Bases.
Rolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Mobile Field Service Representative, your principal accountabilities will be to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues thus minimising operational disruption.
The role is within a pool of Field Service Representatives who support customers at various international and UK locations through multi-year postings. The vacancy is only open to individuals eligible to obtain UK Security Clearance. The initial location for this role will be our Warton site near Preston for approximately 2 years.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere.
This role has the opportunity to work directly with the customer and develop key interpersonal skills for personal growth. With the mobile nature, each customer and location is very different giving a broad perspective on aircraft and engine operation. Each day is very different in dealing with whatever issues present themselves in a fast-paced dynamic operational environment.
What you will be doing:
- Resolve customer technical issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of the issues to resolution.
- Input engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability.
- Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations.
- Monitor and input fleet data to, and liaise with, the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage customer expectations.
- Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out.
Who we’re looking for:
At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
To be successful in this role you will need to:
- Be technically competent to at least HND level or having equivalent relevant experience.
- Have experience of aircraft propulsion system and maintenance at ML1 / ML2; will have been trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications.
- Have knowledge of Regulatory Requirements (Military and/or Civil).
- Have experience of dealing in a customer facing environment.
- Have the capability to be responsive, flexible and agile in your work.
To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Grade - SNBG 7-10
Closing date: 09/06/26
Any questions please ask Chris Jefferies. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category: Field Services
Posting Date: 26 May 2026; 00:05
Posting End Date: 08 Jun 2026
Field Service Representative employer: Rolls-royce
Rolls-Royce is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. As a Field Service Representative, you will have the unique opportunity to engage directly with customers across various international locations, enhancing your technical skills while contributing to critical operations in the aerospace sector. With a commitment to innovation and safety, Rolls-Royce provides a supportive environment where your contributions are valued, ensuring a rewarding career path in a globally recognised company.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative
✨Tip Number 1
Network like a pro! Reach out to current or former Field Service Representatives on LinkedIn. Ask them about their experiences at Rolls-Royce and any tips they might have for you. Personal connections can often lead to job opportunities.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss aircraft propulsion systems and maintenance confidently. We want to see that you’re not just a good fit technically, but also that you can communicate effectively with customers.
✨Tip Number 3
Show off your flexibility and responsiveness during interviews. Share examples of how you've adapted to changing situations in previous roles. Rolls-Royce values agility, so let’s demonstrate that you can thrive in a dynamic environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Rolls-Royce team. Let’s get you on board!
We think you need these skills to ace Field Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Service Representative role. Highlight your technical skills and experience with aircraft propulsion systems, as well as any customer-facing roles you've had. We want to see how you fit into our world!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We love candidates who can demonstrate their ability to think on their feet and keep things running smoothly, especially in a fast-paced environment like ours.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application efficiently. We’re excited to hear from you!
How to prepare for a job interview at Rolls-royce
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to aircraft propulsion systems and maintenance. Be ready to discuss your experience and how it aligns with the role's requirements. This will show that you're not just a good fit, but that you genuinely understand the complexities of the job.
✨Showcase Your Customer Skills
Since this role involves direct interaction with customers, prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to resolve issues quickly and maintain satisfaction, as this is crucial for the Field Service Representative position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to technical issues or customer interactions. Practice responding to these scenarios by demonstrating your problem-solving skills and your ability to stay calm under pressure. This will help you stand out as a candidate who can handle the fast-paced environment.
✨Understand Rolls-Royce's Values
Familiarise yourself with Rolls-Royce's core values: safety, integrity, simplicity, and making a difference. Be prepared to discuss how these principles resonate with you and how you embody them in your work. This will show that you're not only qualified but also aligned with the company's culture.
