At a Glance
- Tasks: Lead service quality initiatives and drive improvements in supplier performance.
- Company: Join Rolls-Royce, a leader in innovation and technology.
- Benefits: Generous leave, retirement savings, life assurance, and share ownership opportunities.
- Other info: Inclusive workplace valuing diverse perspectives and offering excellent career growth.
- Why this job: Make a real impact in a high-performance culture focused on progress.
- Qualifications: Experience in IT service management and strong relationship management skills.
The predicted salary is between 50000 - 65000 £ per year.
Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
The Digital and IT Software and Application Services team is seeking an experienced Service Quality Lead with a deep knowledge of operational service management. You will work closely with the applications/software supply chain to ensure flawless service delivery and instigate and drive improvement plans as required. You will use your experience of continuous improvement to enhance supplier service performance.
Key Accountabilities- Ensures all services are delivered to service levels and instigates service improvement and/or service credits with supplier where required.
- Provide supplier performance intelligence in operational, SLA and commercial areas.
- Audit and define enhancements to Supplier Operational Procedures/Daily Operate schedules etc. required for flawless service delivery.
- Conduct regular service reviews; manage and audit supplier performance and productivity relative to commercial, SLAs and minimal unplanned outage availability targets.
- Establish operational metrics and performance reporting; track (internal and external) supplier performance and ensure end-to-end viability of service levels.
- Ensure that a process is maintained for handling high severity and stagnant issues/events in both the supplier and delivery teams.
- Demonstrable IT service management experience and delivery of results in an operational or service delivery role.
- Proven and extensive experience in supplier management (with an operational and/or service delivery bias).
- Strong proven relationship management including strong communicating & influencing skills.
- Excellent understanding of continuous service improvement.
- Well organised, systematic, and rigorous approach to planning work and priorities.
- Knowledge of ITIL processes and proficiency in working with contractual documentation are highly desirable.
Regional Benefits include generous annual leave, retirement savings through the Rolls-Royce Retirement Savings Trust, group life assurance, group income protection, and a share matching scheme.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Service Quality Lead in Derby employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Quality Lead in Derby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rolls-royce values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rolls-royce might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rolls-royce!
✨Direct Apply to Rolls-royce
Let's not forget to apply directly through the Rolls-royce website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Quality Lead in Derby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rolls-royce.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rolls-royce. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rolls-royce
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
