At a Glance
- Tasks: Lead the design of IT services and ensure compliance with best practices.
- Company: Join Rolls-Royce, a leader in innovation and technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work with diverse teams and contribute to continual service improvement.
- Why this job: Shape the future of IT service design in a dynamic environment.
- Qualifications: Degree in IT or related field and ITIL certification required.
The predicted salary is between 45041 - 55051 £ per year.
An excellent opportunity for a Service Design Lead with Rolls Royce Submarines has become available. As the Services Design Lead, you will be working predominantly with IT delivery teams and supporting the Service Design Architect in developing, refining, and assuring IT service designs to ITIL best practices and optimising for our multivendor IT support Ecosystem.
Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
As the Service Design Lead, your role defines, agrees, and validates service support models that align with the organisation’s established service support framework. The Service Design Lead assures service design artefacts, ensures compliance with agreed support models, and enables smooth transitions into BAU (Business as Usual) IT Support operations.
A key part of your role will be supporting Service Transition Leads by contributing to risk identification, assurance, and mitigation activities associated with transitioning IT services into BAU support. You will be contributing to continual service improvement and supports enhancements to ITIL-based service design processes.
What you will be doing:
- Supporting the Service Design Architect in developing and enhancing IT service designs and the broader service design framework.
- Defining, documenting, and agreeing service support models for new or changed IT services, ensuring alignment with the organisation’s service support offering and ITIL best practices.
- Performing assurance reviews of service design artefacts—including support models, SLAs/OLAs, contract reviews, operational documentation, and transition materials—to ensure quality, completeness, and alignment with agreed support models.
- Working collaboratively with project managers, business analysts, and delivery teams to embed service support considerations early in the project lifecycle (“shift-left”).
- Supporting Service Transition Leads by helping identify, assure, and manage risks associated with transitioning services into BAU IT operations.
- Supporting service testing and validation for ITIL process compliance and operational readiness.
- Identifying opportunities to enhance service design processes, artefact standards, and support model frameworks.
- Building strong relationships across IT Project Delivery, Service Transition, Ecosystem Operations, Architecture teams, and 3rd Party Vendors to ensure alignment of service support requirements.
Position Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- ITIL Foundation certification required; higher-level ITIL certifications preferred.
- Experience in IT service management, service design, service transition.
- Strong understanding of ITIL best practices for service design, transition, and operational readiness.
- Experience working within IT project delivery environments, ideally in complex and multi-vendor settings.
To work for Rolls-Royce Submarines, you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don’t currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Level 9-10
Please contact paul.gargett@rolls-royce.com for further information.
Job Category: Information Technology
Posting Date: 13 Aug 2026; 00:08
Posting End Date: 19 Aug 2026
Service Design Lead in Derby employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
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We think this is how you could land Service Design Lead in Derby
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We think you need these skills to ace Service Design Lead in Derby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rolls-royce.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rolls-royce. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rolls-royce
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
