At a Glance
- Tasks: Deliver critical customer plans and support operations in a dynamic, cross-functional team.
- Company: Join Rolls-Royce, a leader in innovation and excellence.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a transformative journey in a diverse and supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving operational success.
- Qualifications: Planning experience, strong communication skills, and a proactive mindset.
The predicted salary is between 40500 - 49500 £ per year.
An exciting opportunity has arisen for a Customer Operations Officer to join the team. The role is integral to the planning and delivery of services to our regional customers. Key interfaces include Airline Support Teams (ASTs), Induction Planners, Fleet Planners, Customer Operations Managers, Engine Value Streams and Service Line teams.
You will be part of a small cross-functional team with a broad range of services planning responsibilities, requiring the ability to build close working relationships and adopt a flexible approach. In this role, you will be responsible for the execution of services delivery tasks in-region. The role is not specifically customer or product aligned, meaning you will be required to adapt to changing business and customer needs.
What you will be doing:
- Delivering critical customer delivery plans in accordance with Service Line and Value Stream policies.
- Using the Voice of the Customer and local knowledge to prioritise proactive outcomes, for example coordinating stagger plans in conjunction with Central Planning, whilst managing reactive concerns.
- Supporting Customer Operations Managers with AST and customer escalations.
- Working directly with customers, as required, to achieve successful delivery outcomes.
- Creating communication packs and presenting these to customers.
- Working across a broad range of services planning activities within a small cross-functional team.
- Building close working relationships across Airline Support Teams, Induction Planning, Fleet Planning, Customer Operations, Engine Value Streams and Service Line teams.
- Adapting to changing requirements within a role that is customer-facing but not primarily aligned to a specific customer or product.
Position Qualifications:
- Planning and programme management experience.
- Strong interpersonal and presentation skills.
- Ability to work effectively within a multifunctional and multicultural environment.
- A self-starter, capable of dealing with ambiguity and demonstrating a strong drive for results.
- Strong analytical and problem-solving capability, including the management of internal and external operational data.
- Degree in a technical or numerate discipline, or relevant industry experience.
Preferred Requirements:
- Experience of working within a customer-facing operational or services environment.
- Experience of managing customer delivery plans, priorities and/or operational escalations.
- Experience of working collaboratively across cross-functional teams and multiple stakeholder groups.
- Ability to use customer and operational insight to prioritise activities and support effective decision-making.
- Experience of preparing and presenting information to customers and internal stakeholders.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Grade: SNBG 7–10
Closing Date: 17th September 2026
People Leader: Antonio Buonaguro
For further information, please contact: Jaspreet Bagga
Job Category: Service Operations
Posting Date: 07 Sept 2026; 00:09
Posting End Date: 17 Sept 2026
Customer Operations Officer in Derby employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Officer in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rolls-royce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rolls-royce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Officer in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rolls-royce:Your cover letter is your chance to shine! Tell us why you want to work at Rolls-royce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rolls-royce!
How to prepare for a job interview at Rolls-royce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
