Customer Account Officer – Submarines in Derby

As a Customer Account Officer within our Submarines Business, you will work as part of the Customer Team to source and analyse market data and customer intelligence and strategic stakeholder management to support driving business direction and activity with reasoned insights and recommendations (nationally and internationally). You will use the wider team’s knowledge of customers, potential competitors, the changing technology landscape and our capability, to direct intelligence gathering and analytical activity. You will support in the production of key accounts plans, stakeholder engagement plans and reports for general consumption to inform a wide range of business activities as well as providing bespoke and focussed analysis to support decision making and strategic positioning.

You will be comfortable and productive working with many and varied parts of the business to gather and analyse information and develop insights and recommendations.

Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing:

• Source and analyse market intelligence and data (customer, competitor, technology and policy landscape).
• Maintain a good understanding of the product portfolio and capabilities of the Rolls-Royce Submarines business to inform analysis.
• Conduct analysis on market data, intelligence and policy to provide the business with reasoned insights and recommendations.

Who we’re looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Essential Qualifications:

• Experience of intelligence gathering and dissemination of markets/customers/competitors/policy.
• Capability to conduct public domain literature review.
• Ability to conduct both quantitative and qualitative analysis.
• Ability to determine market insights and make reasoned recommendations from market analysis.
• Ability to take a strategic level view.
• Contextual macro-economic industry knowledge and understanding.
• Autonomy and independent workload managing.
• A positive team player with experience of working collaboratively and supporting their colleagues.
• Ability to confidently work with and influence wider audiences using clear communication and relationship building skills, including senior management, the customer and other external organisations.
• Ability to write formal reports and make presentations for executive audiences.
• Clear written and oral communication skills.
• Proactivity, flexibility and creativity.
• Competent user of Microsoft Office.

Desirable Qualifications:

• Knowledge of and experience within the nuclear defence sector.
• Domain knowledge of Rolls-Royce Submarines products and services.
• Knowledge of marine propulsion systems (nuclear and non-nuclear).
• Current/recent experience of working in the UK Ministry of Defence or closely related business environment.
• Understanding of financial analysis methods & valuation principles.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.