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- Tasks: Coordinate and prioritise activities to resolve delivery issues and minimise customer disruption.
- Company: Join Rolls-Royce, a leader in innovation and collaboration.
- Benefits: Competitive salary, bonuses, employee support, and discounts.
- Why this job: Make a real impact by solving critical delivery challenges in a dynamic environment.
- Qualifications: Strong problem-solving, communication skills, and experience in supply chain roles.
- Other info: Embrace a culture of belonging and continuous learning with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Customer Delivery Controller, you will co-ordinate / prioritise all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. Ensuring all possible actions is pro-actively managed and co-ordinated across the organisations to minimise customer disruption. You will ensure that the best outcomes are achieved for Rolls‑Royce and its customers.
Responsibilities
- Identify and Lead the resolution of delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls‑Royce. Utilising standardised mitigation, prioritisation and allocation logic.
- To Lead or facilitate cross-functional IPTs to interface with customer facing organisations and operations to enable planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact. E.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts (Where applicable to the Operation Type).
- Ensure that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools.
- Provide timely communication on delivery issues in accordance with governance processes and service levels.
- Facilitate root cause analysis and business process changes in order to prevent the reoccurrence of issues.
- Where determined by local policy recommend (or enact where authorised) stock transfers to optimise asset utilisation and minimise customer disruption.
- To be process compliant through the use of company standard systems, processes and reports to resolve potential delivery hazards.
- Contribute to Communities of Practice and process improvement activities.
Company Culture
Why Rolls‑Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. Being a part of Rolls‑Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
Qualifications
- Proven influencing, problem solving and team working skills.
- Experience of working in one or more supply chain and customer facing organisations or functions.
- Previous operational role experience in related functions, with knowledge of production planning and control.
- Strong P&C, Quality or Purchasing organisation and process knowledge.
- Excellent communication skills and networks across functions and organisations.
- Proven track record of delivering results and meeting customer requirements.
- Experience of leading/facilitating multi‑function teams.
- Has Companywide outlook and exposure to different challenges, cultures and ways of working.
- Having advanced knowledge of Microsoft and Excel is essential.
Benefits
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
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Customer Delivery Controller employer: Rolls Royce
Contact Detail:
Rolls Royce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Rolls-Royce. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer delivery and supply chain management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled delivery issues or improved processes. This will demonstrate your fit for the Customer Delivery Controller role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Delivery Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Delivery Controller role. Highlight your experience in supply chain management and problem-solving skills, as these are key for us at Rolls-Royce.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, give examples of how you've effectively communicated in past roles. We want to see how you can keep everyone in the loop and manage delivery issues smoothly.
Demonstrate Teamwork: We love a good team player! Share instances where you've led or facilitated cross-functional teams. This will show us that you can collaborate effectively across different departments to achieve the best outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rolls Royce
✨Know Your Stuff
Make sure you understand the role of a Customer Delivery Controller inside out. Familiarise yourself with supply chain processes, delivery issues, and how to mitigate them. Brush up on your knowledge of production planning and control, as well as any relevant tools or systems that Rolls-Royce uses.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved delivery issues or led cross-functional teams. Be ready to discuss how you approached these challenges, what actions you took, and the outcomes. This will demonstrate your ability to think critically and act decisively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully. Use examples to illustrate your points, especially when discussing how you’ve communicated with different stakeholders in previous roles.
✨Embrace the Company Culture
Familiarise yourself with Rolls-Royce's values and behaviours. Be prepared to discuss how you align with their culture of caring, collaboration, and integrity. Show enthusiasm for continuous learning and development, and express how you can contribute to their Communities of Practice and process improvement activities.