At a Glance
- Tasks: Coordinate and deliver high-quality technical training for customers in a dynamic environment.
- Company: Join Rolls-Royce, an iconic brand leading innovation for over a century.
- Benefits: Enjoy competitive salary, bonuses, employee support, and discounts.
- Other info: Inclusive culture that values diversity and offers excellent career growth opportunities.
- Why this job: Make a real impact by supporting customer training in a global engineering organisation.
- Qualifications: Experience in customer service or training coordination with strong organisational skills.
The predicted salary is between 28350 - 34650 £ per year.
An exciting opportunity has arisen for a Customer and Product Training Coordinator to join our team in Bristol. In this role, you will play a key part in coordinating the delivery of high-quality technical training to our customers, ensuring courses are effectively planned, resourced and administered. Working closely with instructors, Programme Managers and internal teams, you will coordinate the day-to-day training operation, ensuring courses are accurately scheduled, resourced, recorded, and delivered in accordance with Rolls-Royce requirements.
You will be a key point of contact for customers and an essential support function for the Customer & Product Training team.
Our Customer and Product Training team plays an important role in supporting customers through the delivery of technical training, ensuring they have the knowledge and skills required to operate and maintain our products safely and effectively.
What We Offer
- Excellent development opportunities
- Competitive salary
- Exceptional benefits including bonus, employee support assistance and employee discounts
Your needs are as unique as you are. This role is based on site in Bristol, with a five-day working pattern to support the operational requirements of the Customer and Product Training team.
What You Will Be Doing
- Coordinate customer and product training schedules, instructor availability, facilities and resources to ensure training is delivered efficiently and meets customer and business requirements.
- Manage course administration, including delegate enrolment, training materials, examinations, certification and accurate record-keeping, using Learning Management Systems such as Workday Learning and Leatro.
- Act as a key point of contact for customers, working closely with instructors, Programme Managers, Commercial and Finance teams to coordinate training arrangements, travel, quotations, procurement and associated business processes.
- Maintain accurate training and compliance records, coordinate mandatory and regulatory training requirements, support examinations, audits and Export Control activities and provide operational reporting while identifying opportunities for continuous improvement.
Who We're Looking For
To be successful in this role you will need to:
- Have at least two years' experience in customer service, training coordination, business administration or a similar operational support environment.
- Demonstrate strong organisational and time management skills, with the ability to manage multiple priorities, schedules and deadlines while maintaining excellent attention to detail.
- Possess excellent communication and interpersonal skills, with a professional, customer-focused approach and the ability to build effective relationships with internal and external stakeholders.
- Have good working knowledge of Microsoft Office applications, with the ability to learn and effectively use business systems, maintain accurate records and follow established processes.
- Be able to work independently and collaboratively, taking ownership of responsibilities and proactively identifying opportunities to improve processes and resolve issues.
- Experience coordinating technical or customer training within an engineering, aerospace or regulated environment would be advantageous, as would familiarity with Learning Management Systems, SAP, Coupa, regulatory compliance or Export Control requirements.
We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving.
To work in this role, you will be required to hold Security Check (SC) clearance. Rolls-Royce will support your application for Security Clearance if you do not currently have this in place.
Customer and Product Training Coordinator/Administrator employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Product Training Coordinator/Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rolls-royce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rolls-royce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Product Training Coordinator/Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rolls-royce:Your cover letter is your chance to shine! Tell us why you want to work at Rolls-royce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rolls-royce!
How to prepare for a job interview at Rolls-royce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
