At a Glance
- Tasks: Deliver top-notch customer service and manage orders for a diverse portfolio.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Permanent role with opportunities for growth and a supportive culture.
- Other info: Dynamic environment with a focus on individuality and inclusion.
- Why this job: Be part of a team that shapes the future of power solutions.
- Qualifications: Experience in customer operations and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
As the Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.
What you will be doing:
- Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services.
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates.
- Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met.
- Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery.
- Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required.
- Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers.
- First level Export Control classification of spares and in service equipment.
Position Qualifications:
- Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
- Experience using ERP systems.
- Strong communication and stakeholder management skills.
- Highly organised with strong attention to detail.
- Ability to manage multiple priorities within a fast-paced environment.
- Strong Microsoft Office, MS Office, Word, Excel skills.
- Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.
Preferred requirements:
- SAP system experience.
- Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
- Experience with order processing, service coordination, or operational support.
- Level 2 qualification in Business Administration or Customer Service (desirable).
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Type of Contract: Permanent
Service Operations Coordinator employer: Rolls-Royce Power Systems AG
At Rolls-Royce, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a Principal Software Engineer in Heybridge, you'll benefit from our commitment to employee growth through continuous training and development opportunities, while collaborating with a diverse team dedicated to delivering world-class solutions. Join us to be part of a forward-thinking company that values individuality and empowers you to make a meaningful impact in the field of power systems.
Contact Details:
Rolls-Royce Power Systems AG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rolls-Royce Power Systems AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rolls-Royce Power Systems AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Operations Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rolls-Royce Power Systems AG:Your cover letter is your chance to shine! Tell us why you want to work at Rolls-Royce Power Systems AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rolls-Royce Power Systems AG!
How to prepare for a job interview at Rolls-Royce Power Systems AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
