At a Glance
- Tasks: Provide technical support for aircraft engines and resolve customer issues.
- Company: Join Rolls-Royce, a leader in aerospace technology.
- Benefits: Competitive salary, security clearance support, and international travel opportunities.
- Other info: Dynamic role with opportunities for career growth and international postings.
- Why this job: Make a real impact in aviation while working with cutting-edge technology.
- Qualifications: HND level or equivalent experience in engineering or service engineering.
The predicted salary is between 40000 - 50000 £ per year.
Location: UK RAF Customer Bases / International Customer Bases (initial posting at Warton site near Preston for approximately 2 years)
Employing Organization & Contract: Rolls‑Royce is contracted to deliver technical support and maintenance capabilities for domestic and international air forces on fast jet and transport aircraft engines.
Role Overview: As a Mobile Field Service Representative, you will provide local technical support for the operation and maintenance of customer engines, ensuring prompt resolution of technical issues and minimising operational disruption. You will be part of a pool of representatives supporting customers at various international and UK locations through multi‑year postings. Eligibility to obtain UK Security Clearance is required.
Key Responsibilities:
- Resolve customer technical issues in line with contractual requirements and support the achievement of customer satisfaction and complaint targets.
- Proactively manage issues to resolution.
- Enter engine events and data highlighting to the wider organisation, including engine‑related issues that impact fleet reliability and operability.
- Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations.
- Monitor and input fleet data and liaise with the customer community on short‑term fleet planning and availability to maintain confidence in the level of service and manage customer expectations.
- Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out.
Required Qualifications and Experience:
- Technically competent to at least HND level or equivalent relevant experience.
- Experience of aircraft propulsion system and maintenance at ML1 / ML2; trained within the propulsion trade or coming from a relevant Engineering / Service Engineering discipline, or holding equivalent qualifications.
- Knowledge of regulatory requirements (Military and/or Civil).
- Experience of dealing in a customer‑facing environment.
- Capability to be responsive, flexible and agile in work.
- Eligibility for a UK Security Clearance (support for clearance application provided).
Other Information:
The position is open to UK nationals or, in MoD‑approved cases, dual nationals.
Closing Date: 09/06/26
Field Service Representative in Warton employer: Rolls-Royce plc
Rolls-Royce is an exceptional employer, offering a dynamic work environment where Field Service Representatives can thrive in their technical roles while supporting international air forces. With a strong focus on employee growth and development, the company provides extensive training opportunities and encourages a culture of collaboration and innovation. Located at the Warton site near Preston, employees benefit from a supportive community and the chance to engage in meaningful work that directly impacts aviation safety and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative in Warton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rolls-Royce on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We should also be ready to share specific examples of how we've resolved issues in the past. This shows we’re not just talk!
✨Tip Number 3
Research the company culture at Rolls-Royce. Understanding their values and mission will help us tailor our responses during interviews, showing that we’re a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Field Service Representative in Warton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Representative role. Highlight your technical skills and experience with aircraft propulsion systems, as well as any customer-facing roles you've had. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your ability to resolve technical issues and manage customer relationships effectively.
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any relevant qualifications or experiences that meet the job requirements. If you've got HND level qualifications or equivalent experience, let us know!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Rolls-Royce plc
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of aircraft propulsion systems and maintenance. Be ready to discuss your experience and how it relates to the role. They’ll want to see that you can handle technical issues with confidence.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you resolved issues or improved customer satisfaction – these stories will make you stand out.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to technical support and maintenance. Practice how you would approach resolving a technical issue or managing a customer complaint. This shows your problem-solving skills and adaptability.
✨Understand the Company Culture
Research Rolls-Royce and their values. Knowing their commitment to customer satisfaction and operational excellence will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in the company and the role.
