At a Glance
- Tasks: Lead customer relationships and drive business performance in the aerospace sector.
- Company: Join Rolls-Royce, a pioneer in cutting-edge technology and innovation.
- Benefits: Generous leave, retirement savings, life assurance, and share ownership opportunities.
- Other info: Dynamic environment with opportunities for strategic thinking and leadership.
- Why this job: Make a real impact in a high-performing culture that values individuality and innovation.
- Qualifications: Degree level education or equivalent experience in customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
Job Description VP Customers Derby (Hybrid - minimum 3 days on site) Full Time
We have a fantastic opportunity for a VP Customers to join the Customers & Services Team in Civil Aerospace in Derby.
The Vice President will lead the overall Rolls-Royce relationship with all Customers and potential Customers within their sub-territory: France.
You will deliver business performance through focus on customer satisfaction for Rolls-Royce products and services through the complete life cycle, whilst maximizing the sales and commercial optimisation opportunities and managing internal and external stakeholders beyond the customers.
Coverage: AFKLM, CMA CGM, Corsair, Air Caraibes, Airbus Beluga and any other future French customers.
Other external stakeholders: Airbus, Boeing, lessors, financiers, political affairs.
What you will be doing
- Manage the overall customer interface through the regional structure, developing organisational and cultural understanding between Rolls-Royce and its customers such that our business propositions deliver value to both throughout the product life cycle.
- Establish a sales and service strategy, commercial optimisation and upsell opportunities for the customers within the sub-territory to help deliver the regional FY and 5YP.
- Lead the multifunctional team allocated to the customer.
- Operate a robust, high performing structure for the designated territory with strong internal controls and accountabilities, operating with initiative, discipline and integrity.
- Develop a comprehensive understanding of the customer's view of Rolls-Royce and its competitors to effectively provide market intelligence to the business and effectively anticipate the needs of the customer.
- Develop and communicate the 1, 3 and 5-year Strategy (KAM).
- Understand the value levers of our business and customer review packs, structure deals to maximise profit and cash delivery.
- Take full accountability for the revenue and profit committed in FY and 5YP.
- Responsible for ensuring that risk management and compliance standards are rigorously applied within the sub territory.
Preferred qualifications
- Qualified to at least degree level or equivalent industry experience.
Preferred requirements
- A good understanding of Rolls-Royce products and services, airline value levers, financial acumen / understanding of CRP levers.
- Experience in at least one previous customer-facing role or strong understanding of airline business.
- Demonstrated business and financial acumen skills, and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome.
- Relationship management experience, and an ability to find mutually acceptable outcomes to customer challenges.
- Ability to consult, collaborate with, and influence across all levels, including leadership, both within and external to Rolls-Royce.
- Comfortable challenging legacy thinking and driving behavioural change.
- Possess the aptitude to lead a multi-disciplinary, diverse regional team to deliver agreed objectives.
- Good project management skills, and an ability to multi-task effectively.
- Strategic thinking, and an ability to anticipate customer needs from a good understanding of their medium-long term direction.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performing culture.
Regional benefits
- Generous Annual Leave
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce Group
- Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
- Our vision
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future.
Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company.
Join us, and it can be your future vision too.
Equal Employment Opportunity
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk.
The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level B.
This job is advertised at the grades shown, and this is the desired operating level for this role.
We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Job Category Customer Account Management Posting Date 27 Jul 2026; 00:07 Posting End Date 09 Aug 2026
Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet's vital power needs.
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VP Customers employer: Rolls-Royce plc
Rolls-Royce plc is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to work on cutting-edge technology in the power generation sector. The supportive culture and focus on work-life balance make this role not only rewarding but also a great place to grow your career while travelling across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land VP Customers
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rolls-Royce plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rolls-Royce plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace VP Customers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rolls-Royce plc:Your cover letter is your chance to shine! Tell us why you want to work at Rolls-Royce plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rolls-Royce plc!
How to prepare for a job interview at Rolls-Royce plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
