Trent XWB C2C (Customer to Customer) Officer

Job Description Customer to Customer Officer Full Time Derby

An exciting opportunity has arisen for a Customer to Customer (C2C) Officer to join the Trent XWB Fleet Management team. The Trent XWB Value stream is responsible for a fleet of >1500 engines across over 35 airlines globally and this is expected to increase further over the next 5 years. As the only engine provider for the A350 airframe continuing to drive sustained positive fleet health and customer satisfaction is essential to delivering the full potential of the XWB business plans and Civil’s profit over the 5YP. In this role, you will manage programmes of work designed to deliver a reduced customer to customer lead team across our global MRO network. You will be ensuring timely delivery of a broad suite of activities, working cross functionally to ensure that deliverables are met to drive TRT down to best in class for each designated event.

What you will be doing:

One of the biggest levers to driving sustainable fleet health for our customers and the product is to ensure that when engines are removed for a planned maintenance or overhaul activity this is completed as quickly as possible and in line with our planning assumptions. As the XWB products have several upcoming first of type SVs and new overhaul facility inductions it is critical that the C2C officer works in conjunction with Aftermarket Operations and other functions to ensure we meet or improve on the assumed turn around time reductions in the operational plan.

Responsibilities

• Integrate with overhaul bases through established governance to maintain oversight & progress of C2C reduction work
• Drive the standard and quality of each TRT workbook within the MRO network
• Serve as an escalation POC for internal Rolls-Royce actions across the MRO network
• Alignment with Aftermarket Operations OBM's and P&C on C2C reduction strategy and progress
• Programme manage and deliver C2C improvements and NPI SV types via individual projects
• Provide insights to the business on C2C performance, existing constraints and help identify fixes
• Manage MRO performance related external comms for specific product types e.g. CFG, customer BRMs and Airbus governance
• Provide TRT assumptions with rationale where appropriate to support each SIOP cycle

Why Rolls-Royce?

Work with us and we'll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working.

Who we’re looking for:

• Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
• Degree level qualification preferable or equivalent industry experience.
• Ideally have experience working within or closely with an Aerospace MRO provider or environment
• Experience in a project domain or equivalent industry experience.
• Experience of leading multi-functional teams would be an advantage.
• Communication, influencing & relationship management skills
• A drive to succeed and get things done.

Please be aware that the priority will be given to employees identified as being at high risk.

The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to SNBG 7-9. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.