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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage day-to-day enquiries for a diverse portfolio.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Competitive salary, retirement savings, employee discounts, and health support.
- Other info: Dynamic work environment with excellent development opportunities.
- Why this job: Be part of a team that shapes the future with cutting-edge solutions.
- Qualifications: Customer service experience and proficiency in MS Office are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Heybridge
Site based
Full time
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
As a Services Co-Ordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.
What you will be doing:
- Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
- Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
- Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
- Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
- Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
- First level Export Control classification of spares and in service equipment
Preferred Requirements:
- Minimum 2 years of experience in a Customer Service environment
- Level 2 Qualification in Business & Administration OR Customer Service (desirable)
- Proficiency in MS Office, Word, Excel (pivot tables), Powerpoint (On-the-job training will be provided for all relevant business IT systems.)
- Relevant SAP/ERP experience
- Accurate data entry and attention to detail experience
- An organised approach to tasks
- Able to adapt and respond quickly to changing requirements
- Must be fluent in both written and spoken English.
- Must be competent in both literacy and numeracy.
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance and employee discounts and much more:
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
- Digital GP provides a convenient way for you to access GP consultations
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing Date: 25th May 2026
Type of Contract: Permanent
Services Co-Ordinator employer: Rolls-Royce plc
Contact Detail:
Rolls-Royce plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Services Co-Ordinator role.
✨Tip Number 2
Prepare for the interview by researching Rolls-Royce and understanding their values. We want you to show how your skills align with their mission of powering and protecting people. Tailor your answers to reflect their culture and needs!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on customer service scenarios since that’s key for the Services Co-Ordinator position.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in their minds. Plus, apply through our website for a smoother process!
We think you need these skills to ace Services Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Services Co-Ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique strengths to our team!
Showcase Your Skills: Don’t forget to mention your proficiency in MS Office and any experience with ERP systems. If you've got experience with data entry and attention to detail, let us know! We love seeing candidates who can hit the ground running.
Be Personable: Since this role is customer-facing, it’s important to convey your ability to build strong relationships. Share examples of how you've successfully managed customer enquiries or resolved issues in the past. We’re all about excellent customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Rolls-Royce plc
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Understand the key principles of excellent service, as this role is all about delivering top-notch support to customers. Be ready to share examples of how you've handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with Rolls-Royce
Do your homework on Rolls-Royce and their services. Knowing their products and the industry they operate in will show your genuine interest in the company. It’ll also help you tailor your answers to align with their values and mission during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to manage customer complaints or coordinate with teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Organisational Skills
As a Services Co-Ordinator, being organised is key. Be prepared to discuss how you manage multiple tasks and priorities. You might want to share tools or methods you use to stay organised, especially when dealing with customer orders and enquiries.