Service Tooling Analyst

Service Tooling Analyst

Full-Time 50481 - 61699 £ / year (est.) Home office (partial)
Rolls-Royce plc

At a Glance

  • Tasks: Drive digital transformation and enhance user experience with cutting-edge technology platforms.
  • Company: Join Rolls-Royce, a leader in engineering and technology innovation.
  • Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
  • Other info: Collaborative environment with a focus on innovation and measurable impact.
  • Why this job: Be part of a pioneering team shaping the future of technology and sustainability.
  • Qualifications: Experience with COTS platforms and a passion for digital transformation.

The predicted salary is between 50481 - 61699 £ per year.

An exciting opportunity has arisen to work in the Digital & IT Technology Platforms at Rolls-Royce.

Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you’ll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth. Rolls-Royce is pioneering the power that matters. Our vision is to be a leading technology company whose mission is to lead the transition to Net Zero.

What you will be doing: As a Digital Platforms & AI Transformation Analyst at Rolls-Royce, you will drive the digital enablement of enterprise technology platforms, helping the business leverage tools like ServiceNow and other commercial off-the-shelf (COTS) solutions. You will combine expertise in digital platforms, AI, data, and transformation to enhance employee user experience (EUX), operational efficiency, and cost optimisation. This role also involves collaborating with and managing suppliers and vendors to deliver technology solutions effectively.

  • Implement, enhance, and optimise digital platforms, including COTS solutions such as ServiceNow, Nexthink, SNOW, Alfabet and Microsoft Power Platform, ensuring they deliver measurable business value.
  • Drive digital enablement, supporting stakeholders in adopting platforms effectively, improving processes, and maximising technology impact.
  • Collaborate with internal stakeholders and manage suppliers/vendors, ensuring delivery excellence, alignment with transformation objectives, and value for money.
  • Contribute to AI, machine learning, and data-driven projects, enabling predictive insights and smarter decision-making.
  • Translate complex business requirements into practical digital solutions that enhance user experience and operational performance.
  • Provide expertise in digital platform strategy, governance, and best practices, promoting adoption and continuous improvement across the enterprise.
  • Technically review and approve design solutions ensuring they are compliance with IT Security, Data Privacy and Enterprise Architecture policy, standards and processes.
  • Monitor platform performance and support data-informed decision-making, ensuring technology investments deliver measurable outcomes.
  • Stay current with emerging technologies, trends, and industry best practices to support innovation, digital transformation, and enablement.

Requirements:

  • Experience with COTS platforms such as ServiceNow (IT Service Management, HR Service Delivery, Sourcing and Procurement Operations, Finance Case Management, Strategic Portfolio Management, Now Assist, App Engine and Workflow Data Fabric) and other enterprise systems.
  • Strong understanding of digital transformation, AI, data analytics, integration and digital enablement.
  • Proven experience in system integration, connecting enterprise systems and ensuring data flows.
  • Experience working on cross-functional transformation initiatives or technology projects.
  • Demonstrated ability to manage suppliers and vendors, ensuring delivery quality, timelines, and alignment with business objectives.
  • Ability to engage and enable stakeholders, translating technology into practical business value.
  • Strong analytical, problem-solving, and communication skills.
  • Passion for leveraging technology to transform operations, empower users, and deliver measurable business impact.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Science or a related field, or equivalent experience.
  • ServiceNow Certified System Administrator/Application Developer/Implementation Specialist (Desirable)
  • ITIL Certified (Desirable)
  • Agile/Scrum Certification (Nice to have but not essential)

Why Join Rolls-Royce? You will be a pivotal contributor to the digital enablement and transformation of a world-class engineering and technology environment. This role offers the chance to influence enterprise-wide initiatives, work with cutting-edge platforms, AI, and data-driven solutions, and manage key supplier relationships while delivering tangible business outcomes and fostering a culture of innovation. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. Relocation assistance is not available for this position.

Closing date: 31st August 2026. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Service Tooling Analyst employer: Rolls-Royce plc

Rolls-Royce plc is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to work on cutting-edge technology in the power generation sector. The supportive culture and focus on work-life balance make this role not only rewarding but also a great place to grow your career while travelling across the UK.

Rolls-Royce plc

Contact Details:

Rolls-Royce plc Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Service Tooling Analyst

Join Local Tech Meetups

Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Rolls-Royce plc or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!

Contribute to Open Source Projects

Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Rolls-Royce plc.

Tap into Online Developer Communities

Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Rolls-Royce plc.

Explore Job Boards Specifically for Tech Roles

Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Rolls-Royce plc that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!

We think you need these skills to ace Service Tooling Analyst

ServiceNow
Digital Transformation
AI
Data Analytics
System Integration
Stakeholder Engagement
Supplier Management

Some tips for your application 🫡

Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.

Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Rolls-Royce plc.

Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Rolls-Royce plc and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!

Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!

How to prepare for a job interview at Rolls-Royce plc

Brush Up on Your Coding Skills

For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.

Know Your Tools and Frameworks

Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Rolls-Royce plc uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.

Showcase Your Projects

Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.

Prepare for Behavioural Questions

While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.