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- Tasks: Manage customer orders and liaise with vendors to ensure timely service delivery.
- Company: Join Rolls-Royce, a leader in innovation and engineering excellence.
- Benefits: Enjoy a hybrid work model, career development, and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while learning and growing your skills.
- Qualifications: Customer service experience is a plus; eagerness to learn is essential.
- Other info: Be part of a diverse team that values individuality and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Full-Time Hybrid / Derby 3 days on-site
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
An exciting opportunity has arisen to join the LRU (Line Replaceable Unit) Management team that sits within Aftermarket Operations. The role is largely operational and is the interfacing team between our customer and vendor teams with a big focus on communication and balancing our customers’ requirements for operators who have taken the LRU management add on to their Total Care Agreement. As an Aftermarket Operations Officer you will be responsible for the monitoring of LRU orders ensuring that units are returned to the operators working with the vendor team through operational/supply issues to meet the customer requirements against their contracts and to avoid AOGs. You will be comfortable in a fast paced environment, working both on operational day to day issues and problem resolution in support of the Customer. An awareness of Business Improvement and Lean Process Management is desirable to help shape and influence the service delivery going forward. Whilst previous experience within aftermarket would be beneficial, if you are driven and eager to learn about a new area of the business, we would be keen to hear from you as a substantial element of the role can be trained.
Responsibilities:
- Accountable of the delivery of LRU management service to the end customer
- Liaising with the vendor management team on key LRU supply issues and ensuring availability of materials from a range of sources to facilitate the repairs and replacements to in service engines.
- Communication of any logistics issues providing the voice of the customer to our external logistics provider and our internal logistics lead and the monitoring and rebalancing of stock in our logistics warehouses.
- Working with commercials to understand and resolve any contractual discrepancies from our standard process for working, help support any penalty discussions and liaise with the customer teams on any excluded service charges.
- Be a Champion for a specific subject area within the team, provide input to standard governance and lead improvement projects relevant to the area.
- Take the lead on behalf of the customer to resolve queries and issues to provide a high level of customer satisfaction.
Who we’re looking for:
- Having a clear sight of how to support our Customers is important as is the ability to work under pressure and tight timescales
- Experience in Service roles or Customer focused roles is advantageous
- Experience of Business Improvement and Lean Process Management or drive to obtain these skills during the role
- Whilst not essential, a technical understanding of parts and material would be an advantage as would operational, logistics or supply chain experience
Regional Benefits:
- Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
- Join a culture that values making a real difference through your work.
- Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
- Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
- Collaborate and build relationships in a team-focused environment while also working independently.
- Take initiative, lead, and make smart decisions with confidence and support.
- Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Service Operations Officer employer: Rolls-Royce plc
Contact Detail:
Rolls-Royce plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rolls-Royce on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Operations roles. We should also think about how our past experiences align with the responsibilities listed in the job description.
✨Tip Number 3
Show off our problem-solving skills! During the interview, be ready to share examples of how we've tackled challenges in fast-paced environments. This will highlight our ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Service Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Officer role. Highlight relevant experience, especially in service or customer-focused roles, and don’t forget to mention any skills in Business Improvement or Lean Process Management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with the responsibilities listed. Show us your personality and enthusiasm for joining Rolls-Royce.
Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure to demonstrate your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Rolls-Royce plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Operations Officer role. Familiarise yourself with the responsibilities, especially around LRU management and customer communication. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Since the role involves operational issues and problem resolution, prepare examples from your past experiences where you've successfully tackled challenges. Highlight your ability to work under pressure and how you’ve balanced customer needs with operational demands.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've liaised with different teams or customers in previous positions. Use specific examples to illustrate your ability to convey information clearly and manage expectations.
✨Demonstrate a Growth Mindset
Rolls-Royce values continuous learning and improvement. Share your eagerness to develop skills in Business Improvement and Lean Process Management. Discuss any relevant training or courses you’ve undertaken, and express your commitment to growing within the company.
