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- Tasks: Manage customer orders and liaise with vendors to ensure timely service delivery.
- Company: Join Rolls-Royce, a leader in innovation and engineering excellence.
- Benefits: Enjoy a hybrid work model, career development, and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while learning and growing your skills.
- Qualifications: Customer service experience is a plus; eagerness to learn is essential.
- Other info: Be part of a diverse team that values individuality and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Full-Time Hybrid / Derby 3 days on-site
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
An exciting opportunity has arisen to join the LRU (Line Replaceable Unit) Management team that sits within Aftermarket Operations. The role is largely operational and is the interfacing team between our customer and vendor teams with a big focus on communication and balancing our customers’ requirements for operators who have taken the LRU management add on to their Total Care Agreement.
As an Aftermarket Operations Officer you will be responsible for the monitoring of LRU orders ensuring that units are returned to the operators working with the vendor team through operational/supply issues to meet the customer requirements against their contracts and to avoid AOGs. You will be comfortable in a fast-paced environment, working both on operational day-to-day issues and problem resolution in support of the Customer. An awareness of Business Improvement and Lean Process Management is desirable to help shape and influence the service delivery going forward. Whilst previous experience within aftermarket would be beneficial, if you are driven and eager to learn about a new area of the business, we would be keen to hear from you as a substantial element of the role can be trained.
What you will be doing:
- Accountable for the delivery of LRU management service to the end customer
- Liaising with the vendor management team on key LRU supply issues and ensuring availability of materials from a range of sources to facilitate the repairs and replacements to in-service engines.
- Communication of any logistics issues providing the voice of the customer to our external logistics provider and our internal logistics lead and the monitoring and rebalancing of stock in our logistics warehouses.
- Working with commercials to understand and resolve any contractual discrepancies from our standard process for working, help support any penalty discussions and liaise with the customer teams on any excluded service charges.
- Be a Champion for a specific subject area within the team, provide input to standard governance and lead improvement projects relevant to the area.
- Take the lead on behalf of the customer to resolve queries and issues to provide a high level of customer satisfaction.
Who we’re looking for:
- Having a clear sight of how to support our Customers is important as is the ability to work under pressure and tight timescales
- Experience in Service roles or Customer focused roles is advantageous
- Experience of Business Improvement and Lean Process Management or drive to obtain these skills during the role
- Whilst not essential, a technical understanding of parts and material would be an advantage as would operational, logistics or supply chain experience
Regional Benefits:
- Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
- Join a culture that values making a real difference through your work.
- Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
- Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
- Collaborate and build relationships in a team-focused environment while also working independently.
- Take initiative, lead, and make smart decisions with confidence and support.
- Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Service Operations Officer – 12-month Fixed Term Contract (FTC) employer: Rolls-Royce plc
Contact Detail:
Rolls-Royce plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Officer – 12-month Fixed Term Contract (FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Rolls-Royce. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Rolls-Royce loves individuality and innovation, so think about how your unique experiences can contribute to their mission.
✨Tip Number 3
Practice your problem-solving skills. As a Service Operations Officer, you'll need to tackle operational issues on the fly. Use mock scenarios to sharpen your responses and show off your quick thinking.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Rolls-Royce team.
We think you need these skills to ace Service Operations Officer – 12-month Fixed Term Contract (FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Operations Officer role. Highlight your relevant experience and skills that align with the job description, especially in customer service and operational roles.
Showcase Your Communication Skills: Since this role involves liaising with various teams, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application to reflect how you can effectively convey information and resolve issues.
Highlight Your Problem-Solving Skills: The job requires handling operational issues and ensuring customer satisfaction. Share examples in your application where you've successfully navigated challenges or improved processes, showcasing your proactive approach.
Apply Through Our Website: We encourage you to submit your application through our official website. This ensures that your application is processed efficiently and allows us to keep track of all candidates easily. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Rolls-Royce plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Operations Officer role. Familiarise yourself with the key responsibilities, such as liaising with vendor management and resolving logistics issues. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and vendors, be prepared to discuss your previous experiences where effective communication was key. Think of examples that highlight your ability to balance customer needs with operational requirements.
✨Demonstrate Problem-Solving Abilities
The interviewers will likely want to see how you handle pressure and resolve issues. Prepare some scenarios where you successfully navigated challenges in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Willingness to Learn
If you lack direct experience in aftermarket operations, don’t sweat it! Highlight your eagerness to learn and adapt. Discuss any relevant skills or experiences that show your ability to pick up new concepts quickly, especially in areas like Business Improvement and Lean Process Management.