At a Glance
- Tasks: Deliver top-notch customer service and manage orders with precision.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Enjoy competitive pay, development opportunities, and great perks.
- Other info: Dynamic workplace with a commitment to inclusivity and growth.
- Why this job: Be part of a team that shapes the future and values your individuality.
- Qualifications: Experience in customer operations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Why join Rolls‑Royce? At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.
What you will be doing:
- Deliver excellent customer service, managing day‑to‑day enquiries relating to orders, products, returns, and services;
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates;
- Build strong relationships with customers, internal teams, suppliers and service partners to ensure customer needs are met;
- Monitor order progress, stock availability, delivery expectations and customer accounts to support efficient service delivery;
- Support customer issue resolution, including logging complaints in line with ISO9001:2015 and coordinating technical support where required;
- Coordinate travel, accommodation and hospitality arrangements for Service Support staff and visiting customers;
- First‑level Export Control classification of spares and in‑service equipment.
Position Qualifications:
- Previous experience within service coordination, customer operations, order management or operational support roles;
- Experience using ERP systems;
- Strong communication and stakeholder management skills;
- Highly organised with strong attention to detail;
- Strong Microsoft Office (Word, Excel) skills;
- Must be within reasonable commuting distance to Heybridge due to the site‑based nature of the role.
Preferred Requirements:
- Experience with SAP system;
- Experience within engineering, manufacturing, aerospace, automotive or technical environments;
- Experience with order processing, service coordination or operational support;
- Level 2 qualification in Business Administration or Customer Service (desirable).
Benefits:
- Competitive salary and excellent development opportunities;
- Retirement Savings through the Rolls‑Royce Retirement Savings Trust;
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls‑Royce;
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury;
- Your Shares: matched shares and buy‑one‑share‑get‑one‑free offer;
- Digital GP provides a convenient way for you to access GP consultations.
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing Date: 4th June 2026
Type of Contract: Permanent
Service Operations Coordinator employer: Rolls-Royce plc
Rolls-Royce is an exceptional employer, offering a dynamic work environment at the Heybridge site where individuality and diverse perspectives are celebrated. Employees benefit from competitive salaries, comprehensive development opportunities, and a strong commitment to inclusivity, ensuring that everyone can thrive while contributing to world-class solutions in the aerospace and engineering sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rolls-Royce on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service operations. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight how you've managed customer orders or resolved issues in the past. This will demonstrate that you're the perfect fit for the Service Operations Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rolls-Royce team.
We think you need these skills to ace Service Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Operations Coordinator role. Highlight your customer service experience and any relevant operational support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background fits with our mission at Rolls-Royce. Be genuine and let your personality come through – we love individuality!
Showcase Your Skills:Don’t forget to mention your experience with ERP systems and Microsoft Office. If you’ve worked in engineering or technical environments, make sure to highlight that too. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Rolls-Royce plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Operations Coordinator. Familiarise yourself with customer service principles, order management processes, and ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers or stakeholders in the past. Think about times when you resolved issues or built relationships, as these stories will demonstrate your ability to excel in the position.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring a notepad with questions and notes about your experiences that relate to the job description. This shows that you pay attention to detail and are prepared to manage multiple tasks, just like the role requires.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if Rolls-Royce is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
