At a Glance
- Tasks: Manage case loads and coordinate teams to restore aircraft services globally.
- Company: Join Rolls-Royce, a leader in aviation innovation and customer service.
- Benefits: Generous leave, retirement savings, life assurance, and matched shares.
- Other info: Enjoy a supportive training programme and a diverse workplace culture.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in issue resolution and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Service Officer to join our Services Control Centre (SCC), reporting to a Duty Manager, on a 12‑month secondment basis. The role involves interfacing with operational and technical teams responsible for Aircraft on Ground (AOG) service restoration for our global customer network.
Key Responsibilities
- Accountable for managing on‑duty case load and incoming requests, reporting key issues affecting operators worldwide.
- Co‑ordinate people, process, parts, tooling, technical support, and logistics during shifts.
- Proactively manage all CRM cases and reporting updates in a timely manner.
- Provide tasking facilitation for the whole shift (Technical Team, Logistics, EHM, Line Maintenance, Customer Part Controllers).
- Liaise with SCC teams to achieve optimal business outcomes.
- Identify opportunities for improving working practices and performance.
Candidate Profile
- Experience in issue resolution, such as technical or operational problems with strong customer communication skills, ideally in high‑pressure environments.
- Experience in customer relationships in operations, manufacturing, or customer‑facing environments; proven team player able to interact with a wide range of personnel.
- Keenness for continual improvement and ability to transform processes for the benefit of the business and customers.
- Understanding of the on‑wing and off‑wing aftermarket network and its financial dynamics.
- Awareness of an airline’s operational environment, industry challenges and trends.
- Familiarity with Rolls‑Royce products and services and the regulatory environment.
- Strong business acumen, IT skills, and excellent communications skills capable of operating at various organisational levels.
- Experienced with Customer Relationship Management (CRM) concepts and managing issues via IT systems.
- Comfortable dealing with ambiguity and able to remain calm under pressure in a task‑based, customer‑focused team.
Shift Details
The position requires attendance at the operations room in Derby and a 12‑hour shift pattern: typically a mix of 2 days, 2 nights, then 4 days off with periodic relief cover. This provides 24/7/365 coverage and may include weekends and public holidays.
Training
We offer a dedicated on‑the‑job training programme that takes 2‑3 months to complete before starting shift work.
Benefits
- Generous Annual Leave
- Retirement Savings through the Rolls‑Royce Retirement Savings Trust
- Group Life Assurance with a lump sum benefit if you die whilst employed by Rolls‑Royce Group
- Income Protection providing income if unable to work due to illness or injury
- Shares: Matched – buy one share, get one free
- Digital GP – convenient access to GP consultations
Equal Employment Opportunity
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Service Officer Secondment – Services Control Centre (SCC) employer: Rolls-Royce plc
Rolls-Royce is an exceptional employer, offering a dynamic work environment in Derby where employees can thrive in a culture of respect and inclusivity. With generous benefits such as annual leave, retirement savings, and matched shares, alongside a robust training programme, we empower our Service Officers to grow professionally while contributing to critical operations in the aviation industry. Join us to be part of a team that values innovation and supports your career development in a high-pressure yet rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Officer Secondment – Services Control Centre (SCC)
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Service Officer Secondment – Services Control Centre (SCC)
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Service Officer Secondment – Services Control Centre (SCC) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Rolls-Royce plc. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Rolls-Royce plc
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Rolls-Royce plc and demonstrate your readiness to engage with their systems right away.
