Product support Engineer

Product support Engineer

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support and maintain cutting-edge rail products while driving continuous improvement.
  • Company: Join Rolls-Royce, a leader in innovative power solutions.
  • Benefits: Permanent contract with opportunities for training and career growth.
  • Why this job: Be part of a team that shapes the future of energy and mobility.
  • Qualifications: Engineering background with NVQ Level 2 or equivalent.
  • Other info: Inclusive workplace valuing diverse perspectives and innovation.

The predicted salary is between 36000 - 60000 £ per year.

As the Product Support Engineer for Rail, you will report to the Site Team Leader or Site Supervisor. At Rolls-Royce, we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

The Product Support Engineer will conduct and support routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

What you will be doing:

  • Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
  • Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
  • Conduct planned maintenance tasks in accordance with the operating instructions.
  • Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customer's equipment.
  • Undertake fault finding and repair when required using appropriate technical information (e.g. Technical drawings and fault finding guides).
  • Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
  • Proactive involvement in the Company’s HSQE management processes.
  • Maintain cleanliness of the SGB onsite facilities.
  • Attend local and factory training courses when necessary to ensure skills remain current.
  • Any other related activities reasonably required e.g. to cover work in another depot.
  • Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
  • Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc.

Position Qualifications:

  • From an engineering background
  • NVQ Level 2 in Engineering or Equivalent
  • Outstanding safety awareness
  • Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal

Preferred requirements:

  • Proactive and with good initiative
  • Strong Organising skills and a flexible attitude
  • Works well with others

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Type of Contract: Permanent

Product support Engineer employer: Rolls-Royce plc

At Rolls-Royce, we pride ourselves on fostering a dynamic and inclusive work environment where every employee's individuality is celebrated. As a Product Support Engineer in London, you will benefit from comprehensive training opportunities, a commitment to continuous improvement, and the chance to work on cutting-edge power solutions that shape the future of mobility and energy. Join us to be part of a forward-thinking team that values your contributions and supports your professional growth.
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Contact Detail:

Rolls-Royce plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Product support Engineer

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its products. Understand their values and how your skills as a Product Support Engineer can contribute to their mission. This will help you stand out during the interview.

✨Tip Number 3

Practice common interview questions and scenarios related to product support. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly when it counts.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.

We think you need these skills to ace Product support Engineer

Preventative Maintenance
Corrective Maintenance
Fault Finding
Technical Drawing Interpretation
Documentation Skills
HSQE Management
IT Systems Proficiency
MS Office Proficiency
Organisational Skills
Flexibility
Teamwork
Safety Awareness
Continuous Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience and skills that match the job description, especially your engineering background and any maintenance experience.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Rolls-Royce. Don’t forget to mention your proactive attitude and teamwork skills!

Showcase Your Technical Skills: Since this role involves using various IT systems, be sure to mention your proficiency in MS Office and any other relevant software. If you have experience with technical drawings or fault-finding guides, make that clear!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

How to prepare for a job interview at Rolls-Royce plc

✨Know Your Stuff

Make sure you brush up on your engineering knowledge, especially related to rail products and maintenance procedures. Familiarise yourself with the specific mtu products you'll be working with, as well as any relevant technical drawings or fault-finding guides.

✨Show Your Initiative

During the interview, highlight examples of how you've proactively improved processes in previous roles. Rolls-Royce values continuous improvement, so come prepared with suggestions or ideas that could enhance their operations.

✨Be a Team Player

Emphasise your ability to work well with others. Share experiences where you've collaborated effectively in a team setting, especially in high-pressure situations. This will show that you can contribute positively to their inclusive culture.

✨Get Tech-Savvy

Familiarise yourself with the IT systems mentioned in the job description, like Go!Care and C4S. Even if you haven't used them before, showing that you're willing to learn and adapt to new technologies will impress your interviewers.

Product support Engineer
Rolls-Royce plc
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