At a Glance
- Tasks: Build strong customer relationships and ensure top-notch service in the aviation industry.
- Company: Join Rolls-Royce, a leader in innovative aviation solutions.
- Benefits: Generous leave, retirement savings, income protection, and hybrid working options.
- Other info: Inclusive workplace that values diverse perspectives and fosters innovation.
- Why this job: Make a real impact in customer satisfaction while working with global teams.
- Qualifications: Strong communication skills and a passion for learning in a dynamic environment.
The predicted salary is between 40000 - 50000 £ per year.
Product Customer Officer (Full time)
We have an exciting opportunity for a Product Customer Officer to join the Commercial Aviation Value Stream team in Derby.
The team is accountable for profit and loss and delivering financial outcomes for Trent Fleet and Large Mature Engines, with a clear focus on customer satisfaction and ownership of business plans and engineering, operations, and aftermarket assumptions.
Responsibilities
- Develop and maintain excellent relationships with customers, ensuring satisfaction, timely information, and a high level of service provided through the Airline Support Teams.
- Support interface and communication with the Airframer (Airbus) and operators using products from the TFM Airbus portfolio.
- Chair regular Customer Advocates meetings to keep the Rolls‑Royce Airlines Support Team well informed and assisted, organising sessions, ensuring effectiveness, and following up promptly.
- Advocate for customer issues within the TFM workstream, ensuring all obligations under agreements are met.
- Enable the effective development and execution of Customer Interface Sessions (Customer Focus Groups – CFG), managing logistics, budgets, and action items.
- Coordinate Support Services Review Meetings with Airbus, CNFs, and CCBs as required.
- Maintain and monitor appropriate KPIs to confirm customer commitments and satisfaction.
- Support improvement processes within the TFM team, such as PWM and APQP when required.
Qualifications
- Excellent collaboration and relationship‑management skills.
- Proven ability to communicate with and influence key stakeholders at multiple organisational levels and across cultures.
- Strong organisational skills with the ability to create and implement plans, ensuring effective follow‑up.
- Sound judgement and the capability to create simplicity in complex situations.
- Curiosity and a strong, proven desire to learn and apply new knowledge, especially regarding aftermarket support.
Benefits
- Generous annual leave.
- Retirement Savings through the Rolls‑Royce Retirement Savings Trust.
- Group Life Assurance providing a lump sum benefit if you die whilst employed by Rolls‑Royce.
- Income Protection providing income if you are unable to work due to illness or injury.
- Matched Shares Programme – buy one share, get one free.
- Digital GP providing convenient access to GP consultations.
- Hybrid working arrangement with a flexible, locally‑managed schedule, with an expectation of workplace attendance approximately three days per week for collaboration.
- Grade
EEO Statement
Rolls‑Royce is committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
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We think you need these skills to ace Product Customer Officer
Relationship Management
Customer Satisfaction
Communication Skills
Stakeholder Engagement
Organisational Skills
Project Management
KPI Monitoring
