Pass Administrator - Submarines

You will be responsible for the issue of Rolls-Royce site ID passes. This is to include employees, embedded contractors, and customers of Rolls-Royce. This involves entering data into a database, chasing information missing on applications and responding to telephone and email enquiries. Working closely with the Security team and helping with access control questions, investigations, access logs of personnel, auditing of the system and users, ordering of pass peripherals, reporting any issues with the access control software and hardware and general queries.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

• You will be producing site ID access badges within given time frames, as well as managing short notice requests.
• Photographing applicants and checking standards of photographs if submitted electronically for use on site ID passes.
• Applying extensions and additional access controls to site ID passes.
• Audit checks on site ID passes to ensure compliant use of access in line with our site and MoD policy.
• Monitoring stock and ordering of pass peripherals.
• Support with site inductions.
• Handling access queries by displaying professional and effective communication via email, telephone and in person.
• Takes responsibility for completing administrative tasks to a high standard by organising own workload and prioritising accordingly.
• The ability to work quickly and accurately in a busy administrative environment using IT systems.
• Excellent interpersonal and customer service skills with a confident manner to be able to think quickly, react appropriately with all stakeholders in a potentially challenging environment, while working in line with the Rolls-Royce values.

Who we’re looking for:

To be successful in this role you will need to meet the following criteria:

• Previous experience of security systems.
• Previous experience of managing site ID passes and access control.
• Microsoft Office proficient.
• Customer Service and admin experience.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be.

To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place.

Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.