At a Glance
- Tasks: Provide technical support for aircraft engines and resolve customer issues promptly.
- Company: Join Rolls-Royce, a leader in innovation and engineering excellence.
- Benefits: Inclusive culture, career growth opportunities, and support for security clearance.
- Other info: Dynamic role with variety and the chance to work directly with customers.
- Why this job: Make a real impact in aviation while developing key interpersonal skills.
- Qualifications: HND level or equivalent experience in aircraft propulsion systems.
The predicted salary is between 34650 - 42350 £ per year.
Rolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Field Service Representative, your principal accountabilities will be to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues thus minimising operational disruption. The role supports customers at RAF Lossiemouth with occasional travel expected to RAF Coningsby and our Bristol Headquarters. The vacancy is only open to individuals eligible to obtain UK Security Clearance.
Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
UK/International Deployed Operations consists of a network of Field Service Representatives that support the customer at their location as the first point of contact for Rolls-Royce. We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. This role has the opportunity to work directly with the customer and develop key interpersonal skills for personal growth. The responsive nature of the role gives a very different, broad perspective on aircraft and engine operation. Each day has variety in dealing with whatever issues present themselves in a fast-paced dynamic operational environment as well as sustaining our functional capabilities.
What you will be doing:
- Resolve customer technical issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of the issues to resolution.
- Input engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability.
- Manage the in-service customer relationships across various levels within the Customer, OEM and Supplier organisations.
- Monitor and input fleet data to, and liaise with, the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage customer expectations.
- Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out.
Who we’re looking for:
- Be technically competent to at least HND level or having equivalent relevant experience.
- Have experience of aircraft propulsion system and maintenance at ML1 / ML2; will have been trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications.
- Have knowledge of Regulatory Requirements (Military and/or Civil).
- Have experience of dealing in a customer facing environment.
- Have the capability to be responsive, flexible and agile in your work.
To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Grade - SNBG 7-8
Closing date: 16/11/26
Field Service Representative in Lossiemouth employer: Rolls-Royce plc
Rolls-Royce plc in Derby is an exceptional employer, offering a dynamic work environment where teamwork and innovation thrive. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to cutting-edge projects in the aerospace industry. With a strong commitment to employee well-being and a culture that values collaboration, Rolls-Royce provides a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative in Lossiemouth
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Rolls-Royce plc for a Field Service Representative. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Field Service Representative in Lossiemouth
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Rolls-Royce plc, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Rolls-Royce plc, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Rolls-Royce plc
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Rolls-Royce plc.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Rolls-Royce plc. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Rolls-Royce plc love seeing candidates who not only have technical skills but also fit well within their team culture.
