Job Description: An exciting opportunity to join the (DAC) Lifing Service Delivery team as the Lifing Service Delivery Operations Team Lead. The (DAC) Lifing Service is part of the Data & Information portfolio, which uses DAC data from operating aircraft to determine the life for critical parts in the engine. The service works closely with external customers to maintain this data for safe operation and shop visit maintenance requirements for these parts. The DAC Lifing Service is an essential part of the Rolls‑Royce service strategy, delivering huge cost savings and reducing environmental impact across the life of each engine. It is a high‑profile, fast‑paced service delivering business‑critical outputs. The service continues to expand with the growing order book, covering all Trent XWB, Trent 1000 and Trent 7000 engines.
Key Responsibilities
- Lead a team of Service Delivery Officers in day‑to‑day operations, focusing on off‑board engine data management.
- Manage team engagement, assess and improve capability, and deliver a training program.
- Allocate, record and schedule tasks, monitor progress, and report on task delivery.
- Ensure DAC system monitoring remains healthy and support the development of monitoring tools and processes.
- Develop and maintain process documentation and deliver strategic solutions for maintaining documents.
- Act as subject‑matter expert on team processes, assist in enacting processes and review/approve work by the team.
- Work closely with the Workscoping team on engine shop visit inductions, ensuring key deliverables meet commitments.
- Drive transformation to develop and scale the service with new operators and engine types.
- Build and maintain strong relationships with internal and external customers, including Rolls‑Royce DIGITAL, GSC, Planning and Engineering departments, external suppliers (QOCO & SITA), MRO facilities and operators.
Key Skills
- Degree (or equivalent) in Digital/IT, Engineering or Project Management disciplines, or comparable skills/work experience.
- Excellent communication and people‑management skills.
- Strong time‑management and project‑management skills.
- Proven ability to recognise and implement process improvements.
- Ability to understand and help resolve technical issues.
- Experience in Microsoft DevOps/PowerBI/SQL desired but not essential.
Benefits
- Generous annual leave.
- Retirement savings through the Rolls‑Royce Retirement Savings Trust.
- Group Life Assurance providing a lump‑sum benefit on death while employed.
- Income protection providing an income in the event of illness or injury.
- Shares: Matched is a simple way to own Rolls‑Royce shares (buy one share, get one free).
- Digital GP provides a convenient way to access GP consultations.
Rolls‑Royce is committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Lifing Service Operations Team Lead employer: Rolls-Royce plc
Rolls-Royce plc is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to work on cutting-edge technology in the power generation sector. The supportive culture and focus on work-life balance make this role not only rewarding but also a great place to grow your career while travelling across the UK.
