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- Tasks: Support customers and teams by managing service requests and processing warranty claims.
- Company: Join Rolls-Royce, a leader in innovative power solutions.
- Benefits: Enjoy a competitive salary, hybrid work model, and career development opportunities.
- Why this job: Be part of a team that shapes the future of energy and mobility.
- Qualifications: Strong admin skills, Microsoft Office proficiency, and excellent communication abilities.
- Other info: Dynamic workplace with a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Location: East Grinstead
Full time Hybrid – 3 days office based
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
To assist and support the Rail BU by providing service support for customers and Rail teams reporting into the Fleet Manager.
What you will be doing:- Receiving customer requests for Service / Warranty Work.
- To raise C4S tickets and process through to completion.
- Producing Service Quotations & Invoices.
- Identifying spare parts using Engine Parts Catalogues.
- Issuing Goods and making Stock Transfers as required.
- Collating and checking engineer’s reports.
- Ensuring prompt and correct delivery of requested warranty returns.
- Raising purchase orders as necessary.
- Administer Value Care Agreements with key customers.
- Assisting with preparing parts orders for delivery or collection by engineers.
- Receiving, coding and checking warranty claims to ensure they are correct.
- Submitting claims to FN by ensuring that they are submitted within the deadlines set.
- Looking into any queries that are raised by FN and liaising with engineers or external customers to ensure resolution.
- Processing engineers’ reports in the TOGA warranty system.
- Support stock checks.
- Strong Administrative experience
- Proficient in Microsoft Office with good keyboard skills, able to work with varied cloud based applications.
- Good attention to detail, well organised, capable of accurate data entry are all essential to the role. Must also have excellent verbal and written customer communication skills.
- A self-starter who works safely and methodically. Is personable, has a good administrative approach and looks forward to coming to work. Has good communication skills and a thorough understanding of the Rolls-Royce values.
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Type of Contract: PermanentCase Handler - Administrator in East Grinstead employer: Rolls-Royce plc
Contact Detail:
Rolls-Royce plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler - Administrator in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those at Rolls-Royce. A friendly chat can open doors and give you insights that might just land you that Case Handler role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative tasks and customer service. We all know that confidence is key, so rehearse your answers and showcase your attention to detail!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or cloud-based applications, be ready to discuss specific examples of how you've used them effectively in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Rolls-Royce team.
We think you need these skills to ace Case Handler - Administrator in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Handler role. Highlight your administrative experience and any relevant skills, especially in Microsoft Office and customer communication. We want to see how you fit into our world-class solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background aligns with our values at Rolls-Royce. Let us know what makes you a self-starter and a great fit for our team.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Rolls-Royce plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Handler at Rolls-Royce. Familiarise yourself with tasks like raising C4S tickets and processing warranty claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Admin Skills
Since strong administrative experience is key for this role, be ready to discuss your previous admin roles. Prepare examples of how you've managed data entry, produced reports, or handled customer communications. Highlight your proficiency in Microsoft Office and any cloud-based applications you've used.
✨Communicate Clearly
Excellent verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved customer queries or collaborated with teams, as this will showcase your ability to communicate effectively.
✨Embrace the Company Values
Rolls-Royce values individuality and diverse perspectives. Research their core values and think about how your own experiences align with them. Be prepared to discuss how you embody these values in your work ethic and approach to teamwork, which will resonate well with the interviewers.
