Job Description Customer Responsible Charges Account Lead Full Time Derby/Hybrid
With the obvious current need for Rolls‑Royce to safeguard its aftermarket revenues, we have an opportunity for an Excluded Service Billing Central Lead to join the Customer Responsible Charges (CRC) team in the Services Finance Organisation. The CRC team manages the process of ensuring that we quickly and effectively define and recover cash owed to Rolls‑Royce by our Care® customers in relation to excluded services provided during engine maintenance activities. This typically amounts to several hundred million dollars each year.
You will have a unique opportunity to gain a breadth of experience and knowledge of the way we interact with our customers and our global maintenance network. You will have regular interaction with the Customer Regional Teams, the Services Organisation, the Finance Organisation and ultimately, with our Customers themselves.
Responsibilities
- Assess maintenance base charges to Rolls‑Royce and calculate CRC charges based on Operator contract understanding.
- Liaise with the maintenance network to secure supporting evidence to substantiate the CRC charges.
- Engage the Operators, answer queries and ultimately agree the CRC charges with the Customer and Commercial teams.
- Instruct the EFSC to raise CRC invoices and ensure they are provided to the Operator.
- Work with the wider CRC team and the Services and Customer functions to define, agree and implement process improvements to improve turnaround time and increase cash recovery.
Qualifications
- Degree qualified or equivalent.
- Strong analytical and project‑management skills.
- Effective problem‑solving ability with decisive action.
- Business acumen and good judgement under high ambiguity.
- Excellent interpersonal, communication and negotiation skills with high levels of tact.
- Ability to operate with firm resolve and collaborate with Operators, internal Customer‑facing teams, MRO supply‑chain and external Customers.
Being a part of Rolls‑Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours and are integral to our assessment process.
Benefits
- Competitive salary with bonus.
- Employee support assistance, employee discounts and digital GP consultations.
- Hybrid working arrangement with flexible location and office attendance expectations.
- Generous annual leave and retirement savings through the Rolls‑Royce Retirement Savings Trust.
- Group life assurance and income protection.
- Shared ownership: Buy one share, get one free.
EEO Statement
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
