At a Glance
- Tasks: Collaborate with leadership to drive business growth and enhance customer engagement.
- Company: Join Rolls-Royce, a leader in aerospace innovation and customer excellence.
- Benefits: Enjoy generous leave, retirement savings, employee discounts, and hybrid working options.
- Other info: Be part of an inclusive culture that values diverse perspectives and innovation.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
The predicted salary is between 55000 - 65000 £ per year.
Full time, Derby. Hybrid – three days on-site.
Rolls‑Royce is recruiting a Customer Business Manager for its Civil Aerospace Customer and Business Development team.
Responsibilities
- Work closely with the Chief Customer Officer on priorities ranging from improvement activities, business communications, team engagement and key issues as they arise.
- Manage business priorities in conjunction with business sponsors and report KPIs across all levels of leadership.
- Coordinate and develop commercial excellence initiatives to drive business growth and profitability across the team.
- Distill complex narratives into simple, meaningful communications to engage and align senior leadership, maximizing strategic decision making.
- Coordinate with other Civil Aerospace and Group divisions on key topics affecting customers and commercial optimisation.
- Manage Customer and Business Development Leadership Team governance and key meetings for strategy, performance and change topics.
- Serve as the eyes and ears of the Chief Customer Officer within the Customer Team and Business Development Team.
Qualifications & Skills
- Demonstrates leadership expectations across all levels of the organisation.
- Strong customer orientation and influencing skills.
- Excellent communication skills – oral and written – with the ability to tailor messages to diverse audiences.
- Proven ability to create clarity in ambiguous, fast‑paced environments.
- Capable of engaging teams and functions as a team player and project leader.
- Self‑starter willing to develop the depth and breadth of experience required for the role.
- Ability to build and maintain strong stakeholder relationships.
Benefits
- Generous annual leave, retirement savings through the Rolls‑Royce Retirement Savings Trust, Group life assurance, income protection, employee discounts, and the opportunity to participate in the “Your Shares: Matched” programme.
- Hybrid working arrangement allows a balance between office, home, or another remote location, with an expectation of about three days per week in the workplace.
Equal Opportunities
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Customer Business Manager employer: Rolls-Royce plc
Rolls-Royce is an exceptional employer, offering a dynamic work environment in Derby that fosters innovation and collaboration. With a strong commitment to employee growth, generous benefits including hybrid working arrangements, and a culture that values diversity and inclusion, employees are empowered to thrive both personally and professionally. Join us to be part of a team that drives meaningful change in the aerospace industry while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Business Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rolls-Royce plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rolls-Royce plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Business Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rolls-Royce plc:Your cover letter is your chance to shine! Tell us why you want to work at Rolls-Royce plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rolls-Royce plc!
How to prepare for a job interview at Rolls-Royce plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
