At a Glance
- Tasks: Manage key objectives for engine shop visits and customer account management.
- Company: Join EOS, a leader in the aerospace industry with a focus on innovation.
- Benefits: Enjoy a safety-first environment, career development, and a supportive team culture.
- Other info: Thrive in a collaborative environment with opportunities for continuous learning.
- Why this job: Make a real difference while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
EOS Derby currently have an opportunity for a Customer Business Executive to join the team on a permanent basis. This is a wide‑range role and will primarily involve management of key Quality, Cost and Delivery objectives for engine shop visits and Customer Account Management on behalf of EOS. This is an ideal opportunity for an individual to obtain experience within a Customer Business environment.
Responsibilities
- Ownership of induction readiness activities including Technical Review Committee (TRC) for allocated Customer engines
- Technical liaison & production support
- Engine status reporting and Customer communication
- Management of engine transport
- Build and manage Customer relationships and Customer Satisfaction
Qualifications
- You must be highly motivated and have strong interpersonal and communication skills
- Highly numerate and literate
- Strong business acumen with good attention to detail
- The ability to work in a very challenging environment
- Previous customer or technical experience plus knowledge of maintenance, repair and overhaul would be desirable
The role is full time office based in the EOS facility.
Regional Benefits
Work in a safety‑first environment where doing the right thing and keeping it simple are core principles. Join a culture that values making a real difference through your work. Develop your career as a mid‑career professional blending technical expertise with strong personal qualities. Thrive in a role that encourages integrity, accountability, resilience, and curiosity. Collaborate and build relationships in a team‑focused environment while also working independently. Take initiative, lead, and make smart decisions with confidence and support. Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.
EEO Statement
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Customer Business Executive employer: Rolls-Royce plc
At EOS Derby, we pride ourselves on fostering a safety-first environment that prioritises integrity and accountability. As a Customer Business Executive, you will not only manage key objectives but also enjoy a culture that values personal growth and continuous learning, allowing you to thrive in your career while making a meaningful impact. Join us in a collaborative team setting where diverse perspectives are celebrated, and every individual is empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Business Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at EOS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching EOS's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and culture.
✨Tip Number 3
Practice your communication skills! As a Customer Business Executive, you'll need to build relationships. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the EOS team.
We think you need these skills to ace Customer Business Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Business Executive role. Highlight relevant experience and skills that match the job description, like your customer management abilities and technical knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal.
Showcase Your Soft Skills:We value strong interpersonal skills, so don’t forget to showcase your communication and relationship-building abilities in your application. Give examples of how you've successfully managed customer relationships in the past.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Rolls-Royce plc
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Business Executive. Brush up on your knowledge of engine management, customer account handling, and quality control. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Interpersonal Skills
Since this role involves building customer relationships, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you've successfully managed customer interactions or resolved issues. This will highlight your ability to thrive in a team-focused environment.
✨Prepare for Technical Questions
Expect some technical questions related to maintenance, repair, and overhaul. Brush up on relevant terminology and processes. If you have previous experience in a similar field, be ready to share specific instances where you applied your technical knowledge effectively.
✨Emphasise Your Problem-Solving Skills
The role requires resilience and the ability to make smart decisions under pressure. Prepare to discuss situations where you've faced challenges and how you overcame them. This will demonstrate your capability to handle the demanding environment mentioned in the job description.
