Job Title
Customer Manager – London, Full time
Position Summary
Rolls‑Royce & Partners Finance Limited (RRPF) is an engine leasing company with the largest global portfolio of Rolls‑Royce and IAE V2500‑A5 engines. We support over 50 customers worldwide with a portfolio of over 420 engines. This role combines customer‑facing commercial responsibility with analytical problem‑solving, acting as a bridge between customers and internal digital teams, and ensuring operational needs are translated into scalable digital solutions that deliver measurable value.
What you will be doing
- Own customer relationships from pre‑sales through delivery and renewal.
- Translate customer operational needs into digital and data requirements.
- Support sales pipeline development, proposals, and contract negotiations.
- Analyse customer data, usage patterns, and ROI to drive upsell opportunities.
- Coordinate with delivery and product teams to ensure customer success.
- Maintain deep understanding of aviation operations and records workflows.
Position qualifications
- Degree in Engineering, Business, Economics, Aviation, or related field.
- Experience in customer management, business analysis, or solution sales.
- Ability to translate operational needs into structured requirements.
- Commercial awareness and analytical capability.
- Strong communication and stakeholder management skills.
Preferred requirements
- Experience in aviation, leasing, or aerospace environments.
- Familiarity with digital products or data platforms.
- Experience supporting proposals and contract negotiations.
- Strong data analysis and reporting skills.
- Comfort working across product, delivery, and sales teams.
Benefits
- Generous annual leave.
- Retirement savings through the Rolls‑Royce Retirement Savings Trust.
- Group life assurance providing a lump sum benefit if you die while employed.
- Income protection providing income if you are unable to work due to illness or injury.
- Matched Shares – buy one share, get one free.
- Digital GP – convenient access to GP consultations.
EEO Statement
Rolls‑Royce is committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
