At a Glance
- Tasks: Lead cross-functional teams to enhance customer value stream management for the Trent XWB.
- Company: Join Rolls-Royce, a leader in innovative aviation technology.
- Benefits: Generous leave, retirement savings, share ownership, and employee assistance programmes.
- Other info: Be part of a diverse and inclusive workplace that values innovation.
- Why this job: Make a real impact on the future of aviation with cutting-edge technology.
- Qualifications: Degree or equivalent experience, project management skills, and strong communication abilities.
The predicted salary is between 45000 - 55000 £ per year.
Job Description Customer to Customer (C2C) Manager Full time Derby
An exciting opportunity for you to join the Trent XWB Value Stream as a Customer to Customer Manager is now available.
The Trent XWB Value Stream is at the heart of one of the most successful widebody aircraft programmes in modern aviation.
The Trent XWB engine family is the exclusive powerplant for the Airbus A350 family, providing industry-leading efficiency, reliability and long-range capability.
The Trent XWB value stream is responsible for the delivery of a large portion of Civil Aerospace profit which is generated by performing maintenance shop visits for our Customers.
As we enter a sustained period of growth, shop visit volumes are forecast to increase materially over the next three years.
By 2028, Trent XWB is expected to represent approximately 40% of all MRO events across the business.
The volume of shop visits that we perform in any year is directly linked to the length of time that engine spends in the shop – less time in shop = more shop visit events.
The C2C manager is responsible for leading a cross functional IPT of Aftermarket Ops, Value Stream and our global network of overhaul bases to reduce the time taken in shop, improve our operational performance and delivery our financial commitments.
What you will be doing
- C2C Ownership and
Improvements: Develop the 5-year vision & policy for Customer to Customer value stream management for Trent XWB through integration with Product Service Manager & Fleet Planning Manager.
Own and integrate Value Stream governance for Aftermarket performance.
Drive risk and readiness activities to ensure alignment to strategic plan.
Provide insights to the business on C2C performance, existing constraints and help identify fixes.
Programme manage and deliver C2C/process improvements (individual projects e. g.
RTS, TV workstream, improvements, MEC support etc which will be individual inputs to the TRT burndown plan).
Drive TRT reduction: Integrate with overhaul bases through weekly L1 TRT governance to advocate for the value stream in order to deliver the operational and financial plan.
Work with Programme Leads for Service Delivery and the other value streams to standardise governance, interactions and information flow with overhaul bases.
Be the customer of the TRT burndown plan (overhaul bases to own plans).
Agree TRT reduction targets through L1 TRT governance.
Overhaul bases to own & commit TRT targets (future assumptions) with Aftermarket Ops VPs MRO.
Serve as an escalation/prioritisation point of contact for internal RR actions e. g. parts performance.
Alignment with Aftermarket Ops MRO VPs on TRT reduction strategy & progress.
- C2C Reporting: Manage MRO performance related external comms for specific product types.
Internal reporting on C2C performance as agreed.
Actively participate in global fleet health governance and improvement activities.
Preferred requirements
- Degree level qualification preferable or equivalent industry experience.
- Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific).
- Experience in a project domain or equivalent industry experience.
- Experience of leading multi-functional teams would be an advantage.
- Communication, influencing & relationship management skills.
- A drive to succeed and get things done.
Regional Benefits
- Generous Annual Leave.
- Retirement Savings through the Rolls-Royce Retirement Savings Trust.
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce & Group Income Protection provides an income in the event that you are unable to work due to illness or injury.
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together.
• Buy one share, get one free!
- Employee Assistance (EAP) and Live Well programmes.
- A drive to succeed and get things done.
Why Rolls-Royce?
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future.
Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company.
Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role.
If required, full instructions for the next steps will be provided.
Job Category Supply Chain Planning & Control Posting Date 06 Aug 2026; 00:08 Posting End Date 19 Aug 2026
Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.
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C2C Manager - Trent XWB employer: Rolls-Royce plc
Rolls-Royce plc is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to work on cutting-edge technology in the power generation sector. The supportive culture and focus on work-life balance make this role not only rewarding but also a great place to grow your career while travelling across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land C2C Manager - Trent XWB
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
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Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Rolls-Royce plc, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of C2C Manager - Trent XWB.
We think you need these skills to ace C2C Manager - Trent XWB
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Rolls-Royce plc. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Rolls-Royce plc and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Rolls-Royce plc
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Rolls-Royce plc.
✨Research Specific Challenges Faced by Rolls-Royce plc
Look into any unique supply chain challenges Rolls-Royce plc might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
