Programmes Quality Engineer / Quality Assurance Engineer in Bristol

An exciting opportunity has arisen for a Quality Engineer to join our Quality team. This role is part of the Programme Quality Engineer structure. The main function of this role is to ensure that Contractual Quality Requirements for products or services are understood, captured and flowed down through the business to ensure we meet regulatory, contractual and customer requirements. This role will also support the assigned programmes activities, including:

• Engaging with partners to align quality objectives
• Leading / Supporting resolution of investigation related to Customer complaints
• Working with suppliers to ensure quality standards are understood and met
• Where required, manage non-conformance through the agreed corporate methods and systems
• Leading and conducting compliance audits and reviews
• Monitoring the day to day operational activities to ensure compliance in line with contractual deliverables.

This role is based at Bristol and may include domestic & international travel, as per programme needs.

Join us and we’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual.

What you will be doing

• Acting as the Quality focal point for assessing and capturing Quality related Contractual requirements.
• To ensure the contract deliverables are understood and flowed down through applicable Quality documentation, creating and / or maintaining Quality Plans as applicable.
• Analyse Contracts for Quality and Quality Related content, that should be captured within the Quality Plan and associated Compliance Matrix.
• Hold meetings with the Customer in the creation and acceptance of mutually agreed contract deliverable Quality Plans.
• Ensure Commercial, Programme and Key Stakeholders within the business are consulted and commit to the requirements of the Contract.
• Ensure required tasks are completed on time, to the required standard.
• Ensure lessons learnt from other programmes on managing Quality are captured and flowed into the programme.
• Manage Quality relationships within a partnership environment, including both internal & external meetings, presentations, non-conformance management, etc.
• Deputise for the Quality Executive as and when required.
• Support the business’s internal & external audit programme as a lead/support auditor.
• Conduct improvement projects to improve the efficiency or effectiveness of a process by applying the appropriate Quality improvement tools.
• Deliver and maintain Quality System processes that are consistent with the Rolls-Royce Management Systems (RRMS).
• Support allocated Programme as the Defence Programme Quality Engineer.
• Conduct/facilitate root cause investigations into “customer escapes” and ensure appropriate containment is in place where necessary.
• Lead the resolution of quality related Customer Complaints to maintain Customer Satisfaction.
• Attend Programme Review Meetings and report status of Quality Issues.
• Maintain the skill levels and training required to undertake the role.

Your main contacts / relationships in this role will be: Quality Executive, Commercial Manager, Programme Manager, Customer Representatives, OE and MRO Managers, and other Contract specific Key Stakeholders.

Who we’re looking for

• Self-starter
• Good stakeholder management
• Application of problem-solving process techniques (5 whys, RCA, 8D), training can be provided.
• Knowledge of Green Belt and Process Improvement methodologies.
• Auditor or Lead Auditor.
• Extensive knowledge of Regulatory requirements and International Quality Standards.
• Good IT skills working with a range of Microsoft office applications (Word, Excel, PowerPoint), visualisation tools (e.g. Tableau, PowerBI etc.) and SAP.
• Knowledge of the RRMS and ability to navigate the system.
• Have an understanding of products and process used within our facilities.
• Confidence to communicate effectively within the business and customers at all levels.

Being a part of Rolls-Royce you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade SNBG 7 - 10. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy.