Rolls-Royce plc in Derby seeks a Knowledge Manager to own and evolve the enterprise IT Knowledge Strategy, embedding knowledge as a strategic asset across the service value chain and leveraging ServiceNow and AI-enabled tooling to improve first-time fix, shift-left, and self-service outcomes.
The role focuses on defining governance, end-to-end knowledge lifecycle, and driving KCS adoption, with KPIs for FCR, self-service adoption, and knowledge reuse across Incident, Problem and Request
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AI-Driven IT Knowledge Manager for Self-Service employer: Rolls-Royce plc
Rolls-Royce plc in Derby is an exceptional employer, offering a dynamic work environment where teamwork and innovation thrive. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to cutting-edge projects in the aerospace industry. With a strong commitment to employee well-being and a culture that values collaboration, Rolls-Royce provides a rewarding career path for those looking to make a meaningful impact.
