At a Glance
- Tasks: Own and evolve the IT Knowledge Strategy, driving AI-assisted knowledge across processes.
- Company: Join Rolls-Royce, a leader in innovation and technology.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to engage with stakeholders and drive measurable improvements.
- Why this job: Make a real impact by embedding knowledge as a strategic asset in IT.
- Qualifications: Experience in ITIL, KCS, and ServiceNow with strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
Rolls-Royce in Derby seeks a Knowledge Manager to own and evolve the enterprise IT Knowledge Strategy, embedding knowledge as a strategic asset across ITIL, KCS, and ServiceNow-enabled processes. You’ll drive AI-assisted knowledge, ensure governance, and support shift-left, self-service, and first-time fix metrics across Incident, Problem and Request practices.
The role focuses on governance, lifecycle management, analytics, and stakeholder engagement to deliver measurable improvements in user experience.
Knowledge Manager: IT Strategy & AI-Driven ServiceNow employer: Rolls-Royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment in Derby. As a Lifecycle Engineer, you'll have the opportunity to make a significant impact on our airline customers across the EMEA region while benefiting from a culture that prioritises continuous learning and personal growth. With competitive salaries, comprehensive benefits, and a flexible hybrid working model, we ensure that our employees can thrive both professionally and personally.
