Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead onboarding for new customers and ensure they thrive with our platform.
- Company: Join ROLLER, a fast-growing SaaS company in the leisure industry.
- Benefits: Attractive compensation, remote work options, and 16 weeks paid parental leave.
- Why this job: Be part of a dynamic team making a real impact in the leisure sector.
- Qualifications: Fluent French speaker with project management experience in tech or SaaS.
- Other info: Engage in fun team activities and enjoy genuine career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER supports its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more.
We are a fast-growing global company with customers in over 30 countries, spanning industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks – just to name a few! At the heart of ROLLER is our team — 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to building a great and enduring business.
We truly believe the sky’s the limit for us, and we’re well on our way to becoming a global success story. Most of all, we love what we do — and we’re looking for like-minded people to join us on this amazing journey!
About the Role
We are seeking a passionate Fluent French-speaking Training & Implementation Manager to join our Customer Experience team. You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.
The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.
What You’ll Do
- Own the successful onboarding of new customers across the EMEA region.
- Utilize strong project management skills to ensure implementation projects are completed on time and to a high standard.
- Become an expert in our product and apply a hands-on approach to platform configuration and implementation.
- Gather requirements and configure customer accounts to meet their needs.
- Consult with customers on how best to use our platform for their business.
- Develop strong customer relationships that promote retention and loyalty.
- Work cross-functionally to ensure our customers have an incredible experience.
- Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers.
About You
- You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
- Must be a C1 fluent French speaker.
- Experience in the leisure and attractions industry is a plus.
- You’re tech-savvy and quick to learn new systems.
- You bring strong problem-solving skills and a proactive, solution-oriented mindset to everything you do.
- You’re a bar raiser with a strong work ethic, driven by growth and challenge.
- Your time and resource management skills, combined with a sharp attention to detail, set you up for success.
- You’re genuine, grounded, and value authentic interactions.
- You’re self-motivated and thrive in an autonomous work environment.
- You know how to take ownership, manage multiple projects simultaneously, and effectively prioritize day-to-day tasks.
- You’re comfortable in fast-paced, evolving environments and adapt quickly to change.
- You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement.
Attractive compensation package and benefits. You get to work on a category-leading product that customers love in a fun, high-growth industry! Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers. Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have.
- Interview with the Hiring Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
- Loop Interviews to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
- If all lights are green and the fit feels right, we’ll conduct reference checks and you’ll receive an offer to join!
Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.
Training & Implementation Manager employer: ROLLER
Contact Detail:
ROLLER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Implementation Manager
✨Tip Number 1
Get to know ROLLER inside out! Familiarise yourself with our platform and the leisure industry. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into our culture and help you stand out during the interview process.
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Training & Implementation Manager. Be ready to share specific examples of your project management skills and customer success stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at ROLLER.
We think you need these skills to ace Training & Implementation Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and the company shine through. We love candidates who are genuinely excited about joining our team and contributing to our mission!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Training & Implementation Manager role. We want to see how your skills can help us deliver amazing customer experiences!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our journey!
How to prepare for a job interview at ROLLER
✨Know the Product Inside Out
Before your interview, make sure you dive deep into ROLLER's platform. Understand its features and how they benefit customers in the leisure and attractions industry. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed onboarding or implementation projects. Highlight your ability to meet deadlines and maintain high standards, as this is crucial for the Training & Implementation Manager role.
✨Demonstrate Your Problem-Solving Mindset
Think of specific challenges you've faced in previous roles and how you overcame them. ROLLER values a proactive, solution-oriented approach, so be ready to discuss how you can apply this mindset to help customers during their onboarding journey.
✨Connect with the Team's Vibe
During the 'vibe check' interviews, focus on building authentic connections with the team. Show your genuine interest in their culture and values, and express how you align with their mission to create great guest experiences. This will help you stand out as a candidate who truly fits in.
