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- Tasks: Support customers with payment solutions and resolve complex technical issues.
- Company: Join ROLLER, a global leader in seamless ticketing and guest experiences.
- Benefits: Full-time role with opportunities for career advancement and a supportive team.
- Why this job: Be a key player in enhancing customer success and shaping payment strategies.
- Qualifications: 3+ years in payment solutions, strong communication skills, and a passion for customer success.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ROLLER is not your average software‑as‑a‑service company. With a global presence in over 30 countries, we help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point‑of‑sale, self‑serve kiosks, memberships and digital waiver processes. We are a group of 300+ highly passionate, enthusiastic, and down‑to‑earth professionals located all around the world who are working together to build something truly remarkable.
We are looking for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Specialist in the UK! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, being an escalation point for queries and assisting the customer success teams, and creating documentation and learning materials for our financial services products.
Why Should You Apply
You will be heralded for your ability to solve customer problems, constantly challenged by new and emerging problems and instrumental in designing updates, materials and solutions for customers. It’s an opportunity to advance your career in payments or develop a payments specialization.
What You’ll Do
- Respond to all Level 3 support escalations via our help desk
- Assist customer teams design and implement resources to help customers and internal teams understand payments
- Communicate with clients and manage escalations around funding and transaction exceptions
- Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities
- Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved
- Develop and deliver all processes and documentation relating to Payments support
- Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency
About You
You’ve been there, done that and have a bias for action and results. You’re a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once.
Key Qualifications
- At least 3+ years of in‑depth knowledge of payment solutions and/or finance industry products and systems
- Advanced Excel and/or data analytics skills
- Prior SaaS experience working in customer support with technical products
- Outstanding interpersonal, influencing, verbal, and written communication skills
- Proven experience in defining and achieving innovations and improvements to support systems
- A strong work ethic with superior time management abilities
- An obsession over customer success with a passion for customers and business
- A self‑starter who navigates blockers with initiative
What You Can Expect
- Initial call with our Talent Acquisition Manager – chat through your experience, salary expectations and any initial questions.
- Interview with the Hiring Manager – learn more about the role & ROLLER while discussing your experience in more detail.
- Loop Interviews – meet our wider ROLLER team to ensure culture & vibe fit.
- Offer – if all lights are green and the fit feels right, reference checks and an offer to join.
Referrals increase your chances of interviewing at ROLLER by 2x.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Technology, Information and Internet
Payments Technical Support Specialist employer: ROLLER
Contact Detail:
ROLLER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ROLLER on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by diving deep into ROLLER's products and services. Knowing the ins and outs of their payment solutions will show you're genuinely interested and ready to tackle customer issues head-on.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled complex customer issues. Be ready to share these stories during your interview to demonstrate your expertise and customer obsession.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ROLLER team and ready to contribute to our mission.
We think you need these skills to ace Payments Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Technical Support Specialist role. Highlight your experience with payment solutions and customer support, and don’t forget to sprinkle in some of those key qualifications from the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about payments and how your skills can help ROLLER create memorable guest experiences. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role requires outstanding communication skills, make sure your written application reflects that. Be clear, concise, and professional, but also let your personality come through. We want to see the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the ROLLER team!
How to prepare for a job interview at ROLLER
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment solutions and the finance industry. ROLLER is looking for someone with at least 3 years of experience, so be ready to discuss specific systems and products you've worked with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. ROLLER values a bias for action, so highlight instances where you've taken the initiative to resolve problems effectively.
✨Communicate Like a Pro
Since you'll be dealing with clients and internal teams, practice your communication skills. Be clear and concise when explaining technical concepts, and be ready to demonstrate your outstanding interpersonal skills during the interview.
✨Get Familiar with ROLLER's Culture
Research ROLLER's mission and values. Understanding their focus on creating memorable guest experiences will help you align your answers with their culture, making you a more appealing candidate.
