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- Tasks: Lead onboarding for new customers and ensure they thrive with our platform.
- Company: Join ROLLER, a fast-growing global SaaS company in the leisure industry.
- Benefits: Competitive salary, remote work options, and a vibrant team culture.
- Why this job: Be part of an exciting journey, helping businesses enhance guest experiences.
- Qualifications: Fluent in French, strong project management skills, and a passion for customer success.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER supports its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries, spanning industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks.
At the heart of ROLLER is our team — 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to building a great and enduring business. We truly believe the sky’s the limit for us, and we’re well on our way to becoming a global success story. Most of all, we love what we do — and we’re looking for like-minded people to join us on this amazing journey!
About the Role
We are seeking a passionate Fluent French-speaking Training & Implementation Manager to join our Customer Experience team. You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.
The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.
What You’ll Do
- Own the successful onboarding of new customers across the EMEA region
- Utilize strong project management skills to ensure implementation projects are completed on time and to a high standard
- Become an expert in our product and apply a hands-on approach to platform configuration and implementation
- Gather requirements and configure customer accounts to meet their needs
- Consult with customers on how best to use our platform for their business
- Develop strong customer relationships that promote retention and loyalty
- Work cross-functionally to ensure our customers have an incredible experience
- Partner with our payments team to implement
Training & Implementation Manager in London employer: ROLLER
Contact Detail:
ROLLER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Implementation Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at ROLLER on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding ROLLER's products inside out. Familiarise yourself with their platform features and think about how you can add value as a Training & Implementation Manager. Show us you’re passionate about what we do!
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you’ve successfully managed similar projects in the past. We want to see that you can handle the end-to-end implementation process with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our amazing team!
We think you need these skills to ace Training & Implementation Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in the leisure and attractions industry.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We’re looking for someone who can manage implementations and build strong customer relationships, so showcase those abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Training & Implementation Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with ROLLER.
How to prepare for a job interview at ROLLER
✨Know the Product Inside Out
Before your interview, make sure you dive deep into ROLLER's platform. Understand its features and how they benefit customers in the leisure and attractions industry. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Think of specific examples where you've successfully managed implementations or onboarding processes. Highlight your ability to meet deadlines and maintain high standards, as this is crucial for the role.
✨Build Rapport with Interviewers
Remember, it's not just about your skills; it's also about how well you connect with the team. Be personable and engage with your interviewers. Show enthusiasm for the role and the company culture, as ROLLER values energetic and driven individuals who love what they do.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and helps you assess if ROLLER is the right fit for you. Consider asking about their approach to customer relationships or how they measure success in the implementation phase.
