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- Tasks: Support our tech team and ensure smooth operations for a global software platform.
- Company: Join ROLLER, a fun and innovative SaaS company in the leisure industry.
- Benefits: Attractive salary, 20 days PTO, flexible work options, and a vibrant team culture.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and tech-savvy.
- Other info: Work in a collaborative environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we aim to bring excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.
We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our London office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations.
As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You’ll gain exposure to AWS Azure DevOps and a wide range of SaaS tools, working closely with experienced engineers who have built a world-class platform.
This is a hybrid role, requiring 4 in-office days at our Shoreditch office to support our growing London-based team.
What You’ll Do- Act as the first point of contact for employees needing ICT support in the region
- Respond to and resolve (or elevate) service desk tickets in a timely and efficient manner
- Maintain and enhance a preventative maintenance schedule to reduce downtime
- Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
- Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
- Procure, configure, and deploy new hardware and software for new hires
- Manage the IT asset register to track hardware and software accurately
- Set up and manage software subscriptions, usage tracking, and analytics
- Identify opportunities for system improvements and lead small-scale implementation projects
- Perform other tasks as directed to support business and tech operations
- 2+ years of experience in a similar IT support role within a high-growth environment
- You’re passionate about technology and thrive in a fast-paced environment
- Strong troubleshooting and analytical skills with a logical approach to solving problems
- Hands-on experience with Microsoft Azure/Entra and Google Workspace administration
- Familiarity with Atlassian tools (e.g. Jira, Confluence)
- Exposure to security tools such as Crowdstrike
- Solid understanding of networking, mobile device management (MDM), and IT infrastructure
- Working knowledge of ITIL or other IT support frameworks
- Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
- Self-motivated, dependable, and comfortable working both independently and as part of a team
- Comfortable working 4 days on-site in our London Office, with flexibility for occasional after-hours support
- Attractive compensation package.
- You get to work on a category-leading product that customers love in a fun, high-growth industry!
- 20 days of paid time off (PTO), 10 sick days, and local paid holidays.
IT Officer in London employer: ROLLER
Contact Detail:
ROLLER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Officer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at ROLLER on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Officer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and supporting various tech systems, be ready to demonstrate your problem-solving abilities with real-life examples. Show us how you tackle challenges!
✨Tip Number 3
Don’t forget to showcase your passion for technology during the interview. Talk about projects you've worked on or tools you're excited about. We love candidates who are genuinely enthusiastic about making a difference in the tech space!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our amazing team at ROLLER. Let’s create some unforgettable experiences together!
We think you need these skills to ace IT Officer in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about IT and how it can make a difference in a fast-paced environment like ours.
Tailor Your Experience: Make sure to highlight your relevant experience in IT support roles. We want to see how your skills align with what we do at ROLLER, so don’t be shy about showcasing your troubleshooting prowess and any hands-on experience you have with tools like Microsoft Azure or Google Workspace.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, we’re looking for someone who can communicate technical issues effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ROLLER
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, Google Workspace, and any relevant SaaS tools. Be ready to discuss your hands-on experience and how you've solved tech issues in the past.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems before. ROLLER values someone who can think logically and troubleshoot effectively, so share specific instances where you improved processes or resolved issues.
✨Understand the Company Culture
ROLLER is all about creating fun and memorable experiences. Familiarise yourself with their mission and values, and be ready to explain how your passion for technology aligns with their goal of enhancing guest experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your enthusiasm and helps you gauge if ROLLER is the right fit for you. Ask about their tech stack, team collaboration, or upcoming projects!
