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For Companies At a Glance
- Tasks: Support our tech team and ensure smooth operations for a global software platform.
- Company: Join ROLLER, a fun and innovative SaaS company transforming the leisure industry.
- Benefits: Enjoy competitive pay, 20 days PTO, flexible work, and health insurance.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and tech-savvy.
- Other info: Great career growth opportunities and a vibrant company culture.
The predicted salary is between 30000 - 42000 £ per year.
About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we are here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
About the Role
We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our London office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations. As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You’ll gain exposure to AWS Azure DevOps, and a wide range of SaaS tools, working closely with experienced engineers who have built a world-class platform.
What You’ll Do
- Act as the first point of contact for employees needing ICT support in the region
- Respond to and resolve (or elevate) service desk tickets in a timely and efficient manner
- Maintain and enhance a preventative maintenance schedule to reduce downtime
- Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
- Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
- Procure, configure, and deploy new hardware and software for new hires
- Manage the IT asset register to track hardware and software accurately
- Set up and manage software subscriptions, usage tracking, and analytics
- Identify opportunities for system improvements and lead small-scale implementation projects
- Perform other tasks as directed to support business and tech operations
About You
- 2+ years of experience in a similar IT support role within a high-growth environment
- You’re passionate about technology and thrive in a fast-paced environment
- Strong troubleshooting and analytical skills with a logical approach to solving problems
- Hands-on experience with Microsoft Azure/Entra and Google Workspace administration
- Familiarity with Atlassian tools (e.g. Jira, Confluence)
- Exposure to security tools such as Crowdstrike
- Solid understanding of networking, mobile device management (MDM), and IT infrastructure
- Working knowledge of ITIL or other IT support frameworks
- Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
- Self-motivated, dependable, and comfortable working both independently and as part of a team
- Comfortable working 4 days on-site in our London Office, with flexibility for occasional after-hours support
Perks!
- Attractive compensation package.
- 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
- 4 ROLLER Recharge days per year.
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
- Employee-only Private Medical and Dental Insurance.
- Company Pension with The People's Pension.
- Life Insurance – Group Life Cover from day one.
- Employee Assistance Programme (EAP).
- Engage in our 'Vibe Tribe'.
- Regular events and social activities.
- Team member Assistance Program.
- Highly flexible work environment with an All Access pass to WeWork.
- Individual learning and development budget plus genuine career growth opportunities.
What You Can Expect
- Initial call with our Talent Acquisition Manager
- Interview with our IT Manager
- Loop Interviews
- Offer
IT Officer employer: ROLLER
Contact Detail:
ROLLER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out ROLLER's social media and website. Understanding their vibe will help you connect better during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your tech talk! Brush up on your knowledge of AWS, Azure, and the tools mentioned in the job description. Being able to speak confidently about these will impress the interviewers and show you're ready to hit the ground running.
✨Tip Number 3
Don’t just focus on your skills; share your passion! Talk about why you love tech and how it can improve processes. ROLLER is looking for enthusiastic folks, so let your excitement shine through!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace IT Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Officer role. Highlight your relevant experience, especially in tech support and any specific tools mentioned in the job description. We want to see how your skills align with what we do at ROLLER!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Keep it engaging and make sure to mention why you’re excited about joining ROLLER specifically.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your troubleshooting and analytical skills. Share examples of how you've solved tech issues in the past, as this is key for the IT Officer role. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our amazing team at ROLLER!
How to prepare for a job interview at ROLLER
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Azure, Google Workspace, and any other tools mentioned in the job description. Being able to discuss your hands-on experience with these technologies will show that you're not just a fan of tech, but that you can actually use it effectively.
✨Show Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. ROLLER is looking for someone who loves solving problems, so be ready to share specific instances where you identified a problem, implemented a solution, and improved processes.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical stakeholders, practice articulating complex concepts in simple terms. This will demonstrate your excellent communication skills and your ability to work well with diverse teams.
✨Get to Know ROLLER's Culture
Do a bit of research on ROLLER’s mission and values. Understanding their focus on creating fun and memorable guest experiences will help you align your answers with their goals and show that you're genuinely interested in being part of their dynamic team.
