IT Officer New London, United Kingdom

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we are here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our London office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations. As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive.

What You’ll Do:

• Act as the first point of contact for employees needing ICT support in the region
• Respond to and resolve (or elevate) service desk tickets in a timely and efficient manner
• Maintain and enhance a preventative maintenance schedule to reduce downtime
• Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
• Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
• Procure, configure, and deploy new hardware and software for new hires
• Manage the IT asset register to track hardware and software accurately
• Set up and manage software subscriptions, usage tracking, and analytics
• Identify opportunities for system improvements and lead small-scale implementation projects
• Perform other tasks as directed to support business and tech operations

About You:

• 2+ years of experience in a similar IT support role within a high-growth environment
• You’re passionate about technology and thrive in a fast-paced environment
• Strong troubleshooting and analytical skills with a logical approach to solving problems
• Hands-on experience with Microsoft Azure/Entra and Google Workspace administration
• Familiarity with Atlassian tools (e.g. Jira, Confluence)
• Exposure to security tools such as Crowdstrike
• Solid understanding of networking, mobile device management (MDM), and IT infrastructure
• Working knowledge of ITIL or other IT support frameworks
• Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
• Self-motivated, dependable, and comfortable working both independently and as part of a team
• Comfortable working 4 days on-site in our London Office, with flexibility for occasional after-hours support

Benefits:

• Attractive compensation package.
• 20 days of paid time off (PTO), 10 sick days, and local paid bank holidays.
• 4 ROLLER Recharge days per year.
• 16 weeks paid parental leave for primary carers and 4 weeks paid parental leave for secondary carers.
• Employee-only private medical and dental insurance.
• Company pension with The People’s Pension.
• Life insurance – group life cover from day one.
• Employee Assistance Programme (EAP).
• Engage in our ‘Vibe Tribe’ – led by our team members.
• Team member Assistance Program to proactively support our team’s health and well-being.
• Highly flexible work environment with an All Access pass to WeWork.
• Individual learning and development budget plus genuine career growth opportunities.

What You Can Expect:

• Initial call with our Talent Acquisition Manager.
• Interview with our IT Manager.
• Loop Interviews.
• Offer – if all lights are green and the fit feels right.