At a Glance
- Tasks: Lead customer onboarding and ensure successful delivery of our innovative SaaS solutions.
- Company: Join RoleMapper, a dynamic start-up transforming workforce decisions with cutting-edge technology.
- Benefits: Enjoy a competitive salary, flexible benefits, and a generous holiday allowance.
- Other info: Work remotely with a collaborative team culture and excellent growth opportunities.
- Why this job: Make a real impact by helping enterprise customers solve their biggest workforce challenges.
- Qualifications: Experience in customer success within B2B SaaS and strong project management skills required.
The predicted salary is between 65000 - 85000 € per year.
Ready to drive customer value, retention, and growth in a scaling SaaS business? If you are motivated by delivering high-quality outcomes, shaping solutions, and building long-term customer partnerships, this role is built for you. Join RoleMapper and lead the evolution of our product that makes workforce decisions fairer, smarter, and more transparent.
About RoleMapper
In a world where organisations are facing significant skills challenges, increasing compliance requirements and continuous organisational transformation, current approaches to managing job, work & skills data are no longer fit for purpose. RoleMapper is building the DNA for Work, the data infrastructure powering fair, transparent and AI-driven workforce decisions. RoleMapper brings structure, intelligence and governance to Job, Work & Skills data, enabling transparent, equitable pay decisions, skills-based talent strategies and high-performing teams at scale. In 5 years, we have built a portfolio of global big brand customers across the UK and US, have recently received significant VC funding, and are now embarking on the next chapter of our growth journey. If you love working in an inclusive, collaborative, team-first culture and are passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be!
Job Purpose
As a Senior Customer Success Manager, you will own a portfolio of enterprise customers and lead the end-to-end onboarding and delivery lifecycle, from discovery through to go live and ongoing adoption. You will run customer-facing projects that deliver RoleMapper Data Transformation Services (DTS) workstreams alongside platform implementation, ensuring high-quality outcomes, clear governance and on‑time delivery. Acting as a trusted advisor, you will help customers embed RoleMapper into their HR and business processes, connect it to their wider HR technology ecosystem, and realise measurable value. You will also drive customer health, retention and account growth by identifying expansion opportunities, shaping solutions and partnering closely with Product and Engineering to remove blockers, strengthen integrations and continuously improve our services.
Responsibilities
- Managing a portfolio of customers with a focus on value realisation, retention, expansion and advocacy.
- Leading the end‑to‑end RoleMapper onboarding and implementation process to optimise use, ensure smooth adoption and enable integration into customer environments.
- Leading the delivery of scoped DTS workstreams, translating customer goals into high-quality outcomes using RoleMapper and associated delivery methods.
- Continuously improving how we design and deliver customer outcomes, strengthening repeatable delivery, scalability and product feedback loops.
Qualifications
- Proven experience in customer success and strategic account management within a B2B SaaS environment, working with enterprise customers.
- Solid capability in project management, with confidence running multi‑workstream implementations and customer‑facing delivery programmes.
- Demonstrated domain understanding of HR tech, job architecture, skills, rewards or adjacent people transformation areas, or a strong ability to learn quickly.
- Technical literacy in supporting integrations and data workflows, with the ability to partner effectively with Product and Engineering teams.
- Excellent capability in communication, relationship management and commercial judgement.
- Sound start‑up mindset with a bias to action, ownership and continuous improvement.
- Experience in supporting change management and stakeholder engagement within enterprise transformation programmes, including executive‑level communications.
- Demonstrated capability in prioritising effectively, managing detail and keeping complex customer programmes and stakeholders aligned and on track.
- Proven ability to influence and build trust with stakeholders at all levels, including executive sponsors and cross‑functional internal teams.
- Sound commercial awareness, with a focus on delivering measurable customer value, supporting retention and identifying growth opportunities.
- Comfort operating in fast‑paced, evolving environments, with the confidence to adapt, problem‑solve and move work forward pragmatically.
- Motivation to contribute to a scaling start‑up, where ownership, accountability and impact are expected and valued.
Start‑Up Culture
Start‑up life is not for everyone. To truly thrive with us you will be ‘Start‑up ready’ – proactive, open to change, with a continuous improvement mindset, flexible, happy to go beyond your brief, enjoying working at pace and comfortable with ambiguity.
Core Values
- Customer Focus: we are obsessive about delivering value and reducing complexity for customers.
- Collaboration: we’re all about the team – collaborating, supporting and recognising everyone’s contributions.
- Openness & Honesty: we are open, honest and straight‑talking with each other and our customers.
- Authenticity & Humility: we bring our whole selves to work and have the humility and self‑honesty to admit when we are wrong.
Salary & Benefits
Salary range: £65k–£85k plus share options. In addition to 25 days of holiday we have a paid shutdown period between Christmas and New Year which equates to an additional 3 to 5 days, depending on where the holidays land. At RoleMapper we offer a flexible benefits package that has been designed to give you as much choice and control over your own benefits as possible.
- Pension contribution
- Top up your life insurance cover up to 8 times your annual salary (capped at £750,000)
- Purchase Critical Illness cover, up to 5 times your basic salary (capped at £500,000)
- Top up your pension contributions
- Join the Private Medical Scheme and add your immediate family to your private medical policy
- Join the cash plan scheme and add your partner (children are covered for free)
- Purchase a cycle or cycling equipment through the Cycle2Work Scheme
- Lease an Electric car with Loveelectric
- Save money on your nursery fees with our Nursery Scheme
Location
While our official registered office is in Exeter, we all work remotely across different locations but meet regularly in London, Exeter & Bristol. You would need to live/work somewhere accessible to one or more of these locations. If you prefer working in an office, we offer flexible memberships to regional workspaces.
Recruitment Process
Initial recruiter call to provide an overview of the company, the role and get an understanding of your background and fit for the role. VP Customer Success interview – providing more details on the company, our strategy, the role and a deep dive into you and your alignment to the specific requirements for the role. Meet the team – a chance to meet the people you will be working with and get to know us better. Work‑based assessment – during the session you’ll be asked to present your work on several specific tasks. Psychometric assessment (Wave) ahead of the work‑based session. Meet the CEO & Founder.
We ideally aim for all of this to happen across a 2–3 week period.
Senior Customer Success Manager – Onboarding, Delivery & Growth in Exeter employer: RoleMapper Technologies Limited
RoleMapper is an exceptional employer that champions a collaborative and inclusive work culture, perfect for those who thrive in a fast-paced start-up environment. With a strong focus on employee growth, we offer flexible benefits, competitive salaries, and the opportunity to make a meaningful impact by driving customer success in a rapidly evolving SaaS landscape. Our commitment to transparency and fairness in workforce decisions, combined with regular team meet-ups across key locations like London, Exeter, and Bristol, makes RoleMapper a rewarding place to build your career.
Contact Detail:
RoleMapper Technologies Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager – Onboarding, Delivery & Growth in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at RoleMapper on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by understanding RoleMapper's mission and values. Think about how your experience aligns with their focus on customer success and collaboration. Be ready to share specific examples that showcase your skills in these areas.
✨Tip Number 3
Practice your presentation skills! Since you'll likely need to present during the assessment, rehearse your delivery. Make sure you can clearly articulate how you've driven customer value and managed projects in the past.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your fit for the position.
We think you need these skills to ace Senior Customer Success Manager – Onboarding, Delivery & Growth in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success and SaaS shine through. We want to see how motivated you are to help customers thrive and how you can contribute to our mission at RoleMapper.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success and project management. We’re looking for specific examples that demonstrate your ability to manage enterprise customers and deliver high-quality outcomes.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Senior Customer Success Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at RoleMapper.
How to prepare for a job interview at RoleMapper Technologies Limited
✨Know Your Customer Success Inside Out
Make sure you understand the ins and outs of customer success management, especially in a B2B SaaS context. Brush up on your knowledge of onboarding processes, retention strategies, and how to drive value for enterprise customers. This will help you speak confidently about how you can contribute to RoleMapper's mission.
✨Showcase Your Project Management Skills
Prepare to discuss your experience with managing complex projects and multi-workstream implementations. Be ready to share specific examples of how you've successfully led customer-facing delivery programmes, ensuring high-quality outcomes and on-time delivery. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Technical Literacy
Familiarise yourself with HR tech, job architecture, and data workflows. Be prepared to discuss how you've supported integrations in previous roles and how you can partner effectively with Product and Engineering teams at RoleMapper. This will show that you can bridge the gap between technical and non-technical stakeholders.
✨Embrace the Start-Up Mindset
RoleMapper is looking for someone who thrives in a fast-paced, evolving environment. Be ready to share examples of how you've adapted to change, problem-solved on the fly, and taken ownership of your work. Highlighting your proactive approach and continuous improvement mindset will resonate well with the team-first culture they value.
