A Career with Point72’s Technology TeamAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.What you’ll doLead support for macro trading applications that help investment professionals operate efficiently across fast-moving marketsServe as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informedStrengthen production stability by monitoring critical application workflows and identifying issues before they affect usersPartner with front-office teams to understand trading needs and translate recurring issues into practical technology improvementsDesign and improve onboarding processes for macro application users, including setup, access coordination, and operational readinessAutomate repeatable support activities to reduce manual effort, improve consistency, and accelerate response timesMaintain clear support procedures and knowledge materials that help the broader team resolve issues effectivelyMentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practicesReview incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experienceWhat’s Required5+ years of application support experience in financial services, including production support for business-critical trading applicationsPrior experience in a team lead or senior role, including mentoring individuals with varying levels of experienceExperience working professionally with front-office users and technology teams in fast-paced environmentsExperience with SQL, at least one scripting language, and Unix-based environmentsExperience managing major outage communications and coordinating stakeholders through incident responseStrong understanding of order management and execution workflows across the trade lifecycleStrong understanding of at least one asset class and familiarity with an additional asset classProven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situationsCommitment to the highest ethical standardsWe take care of our peopleWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:Private Medical and Dental InsurancesGenerous parental and family leave policiesVolunteer opportunitiesSupport for employee-led affinity groups representing women, people of colour and the LGBQT+ communityMental and physical wellness programmesTuition assistanceNon-contributory pension and moreAbout Point72Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit
IT Operations Engineer, Application Support in London employer: Rolejob
Rolejob is an attractive employer due to its commitment to inclusivity and diversity, fostering a supportive work environment. Employees have the opportunity to grow professionally while being part of a creative and dynamic team. The company's recognition in the Inclusive Top 50 Companies Employer list highlights its dedication to creating a positive workplace culture.
