At a Glance
- Tasks: Lead strategic relationships and drive member engagement for Walmart's pharmacy business.
- Company: Join a dynamic joint venture between Walmart and McKesson, leaders in healthcare.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Other info: Opportunity for international travel and participation in industry conferences.
- Why this job: Make a real impact on healthcare access while developing your career in a fast-paced industry.
- Qualifications: 8+ years in account management or business development; strong communication and negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016. ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list. They have more than two decades of history working together to improve the quality and lower the cost of pharmaceutical care to patients. This partnership leverages McKesson’s demonstrated strength and expertise in global pharmaceutical sourcing in conjunction with Walmart’s strength and commitment to delivering leading health and wellness services to their customers. ClarusONE Sourcing Services is headquartered in London and prides itself on its can-do attitude that has ensured millions of Americans pay less when buying generic pharmaceuticals every day.
Job Purpose: Supply chains that maximise added value work end to end, not in multiple silos. The Senior Account Manager is a crucial role in ClarusONE to ensure that the buy-side and the sell-side are working in alignment, as the role acts as the main point of contact for the Member and is responsible for managing the interface between the Member and ClarusONE. The Senior Account Manager will manage all Member matters, anticipate the Member needs, work across ClarusONE by sharing all relevant information, ensure deadlines for the Member are met and facilitate how value is maximised for the Member. This role is responsible for developing the relationship between ClarusONE and the Member while serving as the liaison to drive strategic alignment between buy-side and sell-side activities for Generic medicines. In addition, the role will be responsible for developing a deep understanding of the members' strategic needs, routinely reviewing market and industry dynamics and working cross-functionally within ClarusONE and with the member.
The role will work closely with the sourcing team to ensure sourcing strategies evolve to meet the member and their respective customer needs as well as identify and support with channel specific initiatives/strategies. The role is expected to proactively translate Walmart’s commercial and strategic priorities into actionable sourcing inputs, and to constructively challenge internal sourcing teams where current strategies do not fully reflect Member needs or market dynamics. The role will also engage with a broad stakeholder community within Walmart, including pharmacy operations, Central Fill and the merchant team, and must manage these relationships with appropriate depth and rigour.
The role will work with the Senior Director, Member Engagement to ensure there is a structure and framework for managing the account planning cycle and activities with the Member. The aim is to ensure the member needs and expectations are met and align to our internal priorities and business goals. They will assume responsibility to lead a quarterly business review with the right stakeholder group and work with the ClarusONE leadership to prepare all necessary material and align with key stakeholders from across the business. The Senior Account Manager is a critical role in the Member Engagement function and will continuously look to drive operational efficiencies between ClarusONE and its Members.
Responsibilities:
- Lead and develop a solid and trusting relationship between Walmart and ClarusONE;
- Develop a complete understanding of the Member needs for the Walmart pharmacy business, to ensure that the work of ClarusONE will meet the Member’s goals in the short, medium and long term;
- Establish and operate within the agreed account management framework, oversee QBR’s as well as manage the annual Member strategic joint planning process to identify strategic initiatives, review ways of working and develop mutual performance and growth objectives;
- Engage in frequent strategic planning meetings aimed to align buy-side and sell-side strategies to better meet Member’s evolving needs and increase Member profitability;
- Coordinate activities to exceed assigned targets for growth and deliver on the strategic objectives set and facilitate solution development efforts that address Member wants/needs;
- Evaluate the performance of any Member initiatives to ensure that learnings are identified and any corrective actions are proposed for further improvement;
- Ensure the development of internal processes so that ClarusONE is proactively identifying issues on behalf of the Member and addressing them on a timely basis;
- Ensure that relevant Member information is cascaded to all of the relevant internal teams at ClarusONE;
- Planning and presenting reports on a periodic basis that covers Member progress, goals, and quarterly initiatives to share with team members and other stakeholders;
- Continuously seek to drive operational efficiencies between Member and ClarusONE;
- Support resolution of Member operational issues and develop plans to align sourcing activities within ClarusONE;
- Monitor and report on financial and commercial performance for the Walmart account, including savings delivery, value realisation, and progress against agreed targets;
- Lead and develop the Account Associate, Walmart, setting clear SMART objectives, conducting regular one-to-ones, and actively supporting their professional growth;
- Drive high Member satisfaction by ensuring ClarusONE consistently meets or exceeds agreed service standards and commitments;
- Develop and maintain a deep understanding of the generic pharmaceutical industry, including market dynamics, competitive landscape, and regulatory developments.
Requirements:
- Bachelor’s degree; preference for Finance, Economics, Business or similar
- Preference for Masters in Business Administration
- Minimum of 8 years of experience in account management, sales, sourcing, business development or product management
- Pharmaceutical experience preferable
- Key account management, sales of business development experience
- Strong data literacy, including proficiency in MS Excel and/or Access for data extraction and manipulation;
- Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly;
- Highly motivated self-starter: ability to initiate and manage work with sense of urgency.
- Willingness and ability to travel internationally, including regular travel to the US for Member engagement, and attendance at industry conferences.
Senior Account Manager - Member Engagement (Fixed Term Contract) employer: Role, Inc.
ClarusONE Sourcing Services is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong focus on employee growth, the company provides ample opportunities for professional development and career advancement, all while being part of a mission-driven team dedicated to making healthcare more accessible. Employees enjoy a supportive culture that values their contributions and encourages a proactive approach to problem-solving, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - Member Engagement (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical industry, especially those who might have insights into ClarusONE or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company’s mission and values. Understand how ClarusONE operates and think about how your skills can help them achieve their goals. Tailor your responses to show you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the Senior Account Manager role. Focus on your client management and strategic thinking skills, as these are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ClarusONE.
We think you need these skills to ace Senior Account Manager - Member Engagement (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and any relevant pharmaceutical knowledge, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your strong client management and strategic thinking skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed relationships and driven results.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Role, Inc.
✨Know Your Member
Before the interview, dive deep into understanding Walmart's pharmacy business and its strategic goals. Familiarise yourself with their current initiatives and how ClarusONE fits into the picture. This will help you demonstrate your ability to anticipate Member needs and align your strategies accordingly.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience in building and maintaining long-term relationships. Be ready to discuss how you've successfully navigated complex stakeholder environments in the past, as this role requires strong interpersonal skills to manage various teams within Walmart and ClarusONE.
✨Demonstrate Data Literacy
Since the role involves working with large datasets and reporting tools, brush up on your data manipulation skills, especially in MS Excel. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles, showcasing your analytical mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've had to overcome challenges or drive operational efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
