At a Glance
- Tasks: Be the friendly face at our concierge desk, ensuring top-notch service and security.
- Company: Join a leading property management company with a focus on customer care.
- Benefits: Enjoy 23 days holiday, flexible shifts, and opportunities for career growth.
- Other info: Work in a vibrant community with a supportive team and exciting challenges.
- Why this job: Make a difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Shift pattern: 4 days on, 4 days off. Day shift Concierge – 07:00 to 19:00, Night shift – 19:00 to 07:00. Holiday: 23 days including bank holidays. Location: Greengate – 2 Greengate, Salford, M3 7NL (On-site – Greater Manchester, GBR).
What This Job Involves
This role is based at the Greengate contemporary private rented scheme, a build‑to‑rent project outside London.
Responsibilities
- Ensure a constant presence remains on the main concierge desk (except where carrying out regular building checks or on agreed breaks).
- Provide the highest level of customer care and service, offering guidance and assistance to clients/residents in a friendly manner.
- Deal effectively with enquiries, queries and complaints, taking correct action whilst remaining courteous in person or on the telephone.
- Maintain a clean and smart appearance at all times, wearing staff uniform or a suit when no uniform is provided.
- Ensure effective security of residents and the building by walking the agreed patrol route regularly, monitoring external areas and deterring misuse.
- Complete regular building checks on site during the shift, ensuring the building is trouble free: lighting, heating, fire control system (alarms, smoke ventilation), lifts, water pumps and tanks, doors and windows, gates, waste chutes, access control systems, locks and security.
- Pro‑actively deal with any maintenance and cleaning/litter problems identified within the development and external estate areas.
- Report on any security, health & safety, maintenance issues, incidents and complaints to your line manager, taking appropriate action immediately in an emergency.
- Monitor CCTV and alarm systems at all times while in the office.
- Check and screen all visitors, guests and contractor staff, ensuring they have permission to be present; report suspicious behaviour and call the police if necessary.
- Take responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels and registered mail in line with company procedure.
- Assist the Duty Manager with any other reasonable duties as requested.
- Provide a clear and concise handover at the end of the shift to any follow‑on concierge/line manager, highlighting events that have occurred and any forthcoming events.
Physical Abilities
- Lone working.
- Some lifting required within the Manual Handling Regulations.
Skills/Qualifications
- Confident liaising with clients via phone, email and letter.
- Ability to work under pressure with flexibility and take control of own workload.
- Good interpersonal skills.
- Excellent organisational and IT skills; previous knowledge of property management software not essential.
- Flexible working hours to accommodate evening events and occasional tours.
- Previous experience of property management and letting is desirable.
- Experience within a customer‑focused environment.
- Excellent verbal and written communication.
- Great customer service.
- Focus, proactive and action oriented.
- Shows professionalism.
- Well organised and adept at managing and prioritising workload.
Equal Opportunity & Disability Accommodation
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Resident Service Agent in Salford employer: Role, Inc.
At JLL, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service and teamwork. Located in the vibrant Greengate area of Salford, our Resident Service Agents enjoy a competitive holiday allowance, flexible shift patterns, and opportunities for professional growth within a dynamic property management environment. Join us to be part of a team that prioritises employee well-being and development while delivering outstanding service to our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Agent in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Role, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Role, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Service Agent in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Role, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Role, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Role, Inc.!
How to prepare for a job interview at Role, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
