At a Glance
- Tasks: Investigate policies, validate risks, and prevent fraud while supporting customers.
- Company: Join a supportive team dedicated to protecting customers and ensuring fair outcomes.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative environment.
- Other info: Opportunity for personal growth and contribution to team success.
- Why this job: Make a real difference by safeguarding customers and enhancing service quality.
- Qualifications: Strong analytical skills, attention to detail, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We have a new opportunity available in our Counterfraud Team.
This role plays a vital part in protecting both Policy Expert and our genuine customers by investigating policy information, validating risk details, identifying potential fraud, and recovering outstanding documentation and payments. You'll work closely with customers and colleagues across the business to ensure fair outcomes while maintaining high standards of compliance and service. If you're detail-oriented, customer-focused, and enjoy investigating complex cases while balancing commercial and customer needs, this could be an excellent next step in your career.
What You'll Be Doing
- Policy Investigation & Risk Validation
- Conduct investigations to ensure risks have been correctly assessed and policies accurately rated.
- Contact customers by phone, email, and written correspondence to verify information and obtain additional details.
- Review and validate supporting documentation, including:
- No Claims Bonus confirmations
- Driving licences
- V5 documents
- Utility bills
- MOT certificates
- Ensure customer identity and policy details are accurately verified.
- Fraud Prevention & Detection
- Identify and investigate policies flagged through fraud and validation processes.
- Analyse information to identify inconsistencies and potential fraudulent activity.
- Carry out investigations in line with company procedures and regulatory requirements.
- Outstanding Documents & Payments Recovery
- Proactively recover outstanding documentation and payments.
- Communicate effectively with customers to achieve timely resolution.
- Handle disputed information professionally, fairly, and sensitively.
- Customer Service & Communication
- Deliver clear, professional, and empathetic customer interactions across phone, email, and written channels.
- Resolve customer queries efficiently while maintaining positive outcomes.
- Support customers in meeting policy requirements and obligations.
- Compliance & Administration
- Process customer documentation accurately and within agreed service levels.
- Maintain complete and accurate records to support audit and regulatory requirements.
- Ensure adherence to FCA principles, company procedures, and operational standards.
- Team Contribution
- Collaborate with colleagues across the business to achieve shared goals.
- Provide support and expertise to other operational teams when required.
- Meet agreed productivity, quality, and service targets.
What We're Looking For
We're seeking someone who can combine strong analytical skills with excellent customer service and communication.
Key Skills & Attributes
- Strong attention to detail and investigative mindset
- Excellent verbal and written communication skills
- Ability to identify inconsistencies and assess risk
- Customer-focused with empathy and professionalism
- Strong problem-solving and decision-making abilities
- Resilient and confident handling challenging conversations
- Organised and able to manage competing priorities
- High levels of integrity and professionalism
- Collaborative team player
- Good commercial awareness and understanding of balancing customer outcomes with business protection
Why Join the Team?
The Counterfraud team plays an important role in protecting our customers and business while ensuring fair treatment and excellent service. You'll be joining a collaborative, supportive environment where expertise is valued, development is encouraged, and every team member contributes to our success.
Counterfraud Consultant - 6 Month Secondment in Motherwell employer: Role, Inc.
At Policy Expert, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that values expertise and encourages professional development. As a Counterfraud Consultant, you'll play a crucial role in safeguarding our customers while enjoying opportunities for growth and a commitment to maintaining high standards of service and compliance. Join us in a dynamic environment where your contributions are recognised and rewarded, making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Counterfraud Consultant - 6 Month Secondment in Motherwell
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Role, Inc. when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Role, Inc.!
We think you need these skills to ace Counterfraud Consultant - 6 Month Secondment in Motherwell
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Counterfraud Consultant - 6 Month Secondment, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Role, Inc.. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Role, Inc.
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Role, Inc..
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Role, Inc. in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Role, Inc..
