At a Glance
- Tasks: Repair and support cutting-edge welding equipment while helping customers troubleshoot issues.
- Company: Join the innovative Fronius family, a leader in welding technology.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with flexibility and opportunities for growth across the UK and Ireland.
- Why this job: Make a real impact by supporting customers and working with advanced technology.
- Qualifications: Technical experience in electrical equipment and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Tasks & Responsibilities
- Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
- Providing support to customers and troubleshooting
- Providing service and calibration of welding equipment
- Safety test and weld test after repair and servicing
- Providing technical support for the introduction of new products/systems/processes into the market
- Providing email and telephone support for technical and welding queries/problems
- Providing pre-sales and after-sales support to the sales team and customers
- Providing support to demonstrations of welding equipment
- Assisting with events (trade fairs, seminars, etc.)
- Assisting with stock control
Skills & Requirements
- Technical experience preferably on technical support of electrical equipment
- Electrical engineering qualification
- IT skills including Microsoft office suite (Excel & Word)
- Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
- Sales minded/ good customer communication skills
- Good communication skills and knowledge transfer abilities
- Team worker
- Flexibility (working hours and tasks arranged to suit customer requirements)
- Customer orientated attitude with professional approach to clients
Language
- Fluent English (spoken and written)
- German would be an advantage but not essential.
The role will involve
- Travel UK and Ireland daily, weekly
- Occasional travel overseas for business and training.
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Tech Support/System Engineer in Milton Keynes employer: Role, Inc.
Fronius is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a strong focus on professional development, we offer extensive training opportunities and support for career growth, all while providing a dynamic environment where teamwork and customer satisfaction are paramount. Located in the UK and Ireland, our team enjoys the flexibility of varied working hours and the chance to engage with cutting-edge technology in the welding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support/System Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support and engineering fields. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise, especially in welding equipment and troubleshooting. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to electrical equipment and welding processes. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tech Support/System Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical experience, especially with electrical equipment. We want to see how your skills match up with the tasks and responsibilities listed in the job description.
Show Off Your Communication Skills:Since good communication is key for this role, include examples of how you've effectively communicated with customers or team members in the past. We love seeing those customer-oriented attitudes shine through!
Be Specific About Your Experience:When detailing your previous roles, be specific about your experience with welding processes and technical support. We’re looking for candidates who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the Fronius family!
How to prepare for a job interview at Role, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially regarding Fronius welding equipment. Familiarise yourself with inverters, torches, and the different welding processes like TIG and MIG/MAG. This will help you answer technical questions confidently.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in providing support. Think of examples where you successfully resolved customer issues or provided excellent service, as this will demonstrate your customer-oriented attitude.
✨Prepare for Practical Scenarios
Expect some scenario-based questions during the interview. They might ask how you would handle a specific technical problem or a difficult customer. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Flexibility is Key
Highlight your flexibility and willingness to adapt to changing tasks and working hours. Since the job requires travel and varied responsibilities, showing that you're open to these aspects will make you a more attractive candidate.
