At a Glance
- Tasks: Support residents transitioning to independent living and help them sustain their tenancies.
- Company: Your Place, a community-focused organisation dedicated to preventing homelessness.
- Benefits: Rewarding role with opportunities for personal growth and community impact.
- Other info: Dynamic role with travel across the community and a focus on teamwork.
- Why this job: Make a real difference in people's lives and help them build stable futures.
- Qualifications: Experience in support work or volunteering, especially with vulnerable individuals.
The predicted salary is between 30000 - 40000 £ per year.
PURPOSE OF POSITION
As a Tenancy Sustainment Support Worker, you will provide trauma-informed, person-centred support to residents as they prepare to move on from supported accommodation and transition into independent living.
You will work alongside residents before they move into their new home, helping them prepare for the practical, financial and emotional aspects of maintaining a tenancy.
Following move‑on, you will provide community-based support to help residents settle into their accommodation, sustain their tenancy and achieve greater independence.
This role plays a vital part in preventing homelessness, reducing tenancy breakdown and supporting residents to build stable, fulfilling lives within their communities.
Tenancy Sustainment Support Workers at Your Place help residents develop the confidence, skills and resilience needed to successfully manage their homes, access community resources and achieve their longer‑term goals.
- What makes this role different
- Supporting the whole move‑on journey: from pre‑tenancy preparation through to sustaining accommodation in the community.
- Community‑based support: regular visits to residents in their own homes, helping them navigate the challenges of independent living.
- Preventing repeat homelessness: identifying issues early and providing practical interventions to keep tenancies on track.
- Real‑world impact: supporting residents to access employment, training, healthcare, benefits and community opportunities.
- Joined‑up working: collaborating with Resident Services, Community Partnerships, Housing Management, landlords and external agencies.
- Learning culture: reflective practice and development focused on doing the right thing, the right way.
- A values‑led culture: we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.
The role will require regular travel across the community and occasional evening and weekend work in line with service needs.
RESPONSIBILITIES & ACCOUNTABILITIES
As a Tenancy Sustainment Support Worker, you will play a key role in helping residents move successfully from supported accommodation into independent living.
You will work alongside residents before and after they move, providing practical, strengths‑based and trauma‑informed support that helps them build confidence, settle into their new home and sustain their tenancy.
In this role, you will
- Support residents to prepare for move‑on, including understanding tenancy responsibilities, planning the move and setting up a new home.
- Provide one‑to‑one support and home visits once residents move into the community.
- Help residents manage rent, benefits, budgeting, utilities and household responsibilities.
- Identify issues early and take practical steps to prevent tenancy breakdown or repeat homelessness.
- Connect residents with local services, health and well‑being support, employment, training, volunteering and community opportunities.
- Work closely with internal teams, landlords, housing providers, local authorities and specialist agencies to coordinate support.
- Promote resident independence, confidence, resilience and community connection.
- Keep clear and accurate records, including case notes, support plans, risk assessments and outcome evidence.
- Respond appropriately to safeguarding concerns, incidents and emerging risks.
- Contribute to reflective practice, team learning and continuous service improvement.
This is a rewarding, community-based role for someone who is passionate about preventing homelessness and supporting people to build safe, stable and fulfilling lives.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
- Relevant experience may be gained through employment, volunteering or education, including supporting people affected by homelessness, housing insecurity or multiple disadvantage.
- Experience supporting individuals to live independently and achieve positive housing outcomes.
- Experience working in a trauma-informed and person-centred way with people who may have experienced homelessness, mental ill health, substance misuse, offending behaviour, domestic abuse or social isolation.
- Experience completing assessments, support plans and risk assessments and reviewing progress against agreed goals.
- Experience working collaboratively with external agencies and coordinating multi-agency support.
Skills & knowledge
- Ability to build rapport and maintain professional boundaries while working with vulnerable adults.
- Strong communication, advocacy and motivational skills.
- Ability to manage a caseload, prioritise competing demands and work independently within a community setting.
- Good IT skills including Microsoft Office and case management systems such as In‑Form, Salesforce or Pyramid.
- Knowledge of welfare benefits, tenancy sustainment, homelessness prevention and supported housing services.
- Understanding of safeguarding, confidentiality, GDPR/data protection and health and safety.
- Understanding of trauma‑informed practice, strengths-based approaches and recovery‑focused support.
- Ability to travel across the borough and undertake home visits.
Desirable
- Experience supporting residents during move‑on from supported housing into independent accommodation.
- Knowledge of Universal Credit, housing costs and tenancy-related support services.
- Experience using In‑Form.
- Qualifications relevant to housing, homelessness, support work or social care.
- Personal qualities
- Self‑sufficient and highly organised with the ability to manage a varied workload.
- Ability to act on own initiative while contributing positively to a team environment.
- Strong sense of responsibility, accountability and professionalism.
- Compassionate, resilient and solution‑focused.
- Commitment to promoting independence and resident choice.
- Awareness of own learning, development and support needs.
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK.
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StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Support Worker in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Role, Inc..
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Role, Inc.!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Role, Inc., will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Role, Inc. or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Support Worker in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Role, Inc.:Before hitting send, make sure to tailor your application specifically to Role, Inc.! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Role, Inc.
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
