At a Glance
- Tasks: Engage with customers, resolve queries, and enhance their experience with Moneybox.
- Company: Join an award-winning wealth management platform making a positive impact.
- Benefits: Enjoy competitive pay, health perks, remote work options, and personal development budgets.
- Other info: Flexible working hours and opportunities for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team that prioritises customer satisfaction and growth.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Moneybox
Moneybox’s mission is to help everyone get more out of life.
We believe wealth is about the means to more — freedom, opportunities, possibilities, and peace of mind.
Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth across life stages, whether saving and investing, buying their first home, or planning for retirement.
Job Brief
We are growing rapidly and are looking to strengthen our Support team to ensure Moneybox remains known for supporting and delighting both existing and potential customers.
We aim to go above and beyond to ensure using the service is a great experience.
What you'll do
- Interacting with current and potential customers through Intercom and phone to address queries.
- Collaborating with the Operations and Compliance team to ensure a great customer experience.
- Working with the Product team to continually improve the customer experience.
- Looking for ways to go beyond to make customers happy.
- Raising awareness of our mortgage advice service to assist customers on their home-buying journey.
Who you are
- A driven, ambitious individual looking to build a career at a fast-growing company.
- Naturally personable, a great communicator with a passion for their work and colleagues.
- Excited to be part of a company making a positive impact in the world.
- Interested in savings and investments, with a desire to gain more knowledge in these areas.
- Capable of balancing professionalism with a sense of fun.
Working days: Five days per week with weekend rotas.
Shifts rotate: Core 9:00–17:30, Late 10:00–18:30 (off-peak), 11:30–20:00 (peak).
Additional overtime is available.
Training hours are 9:00–17:30.
Experience and skills
- Excellent written and spoken English; comfortable on the phone with customers.
- Ability to work well individually and as part of a team.
- Experience working to metrics in a contact centre environment.
- Strong analytical and problem-solving skills; a high-output do-er in a fast-paced, changing environment.
- Ability to prioritize tasks, identify patterns, and work independently.
- Bonus: explain in the introduction email why Moneybox is exciting and why you are a great candidate.
- Direct experience with Intercom is a plus.
- Our commitment to customers
- We help customers turn their money into something greater — saving for what matters, investing for their future, or buying their first home.
We guarantee a simple, reliable service that supports customers in achieving their goals and celebrates with them along the way.
- Our customer-facing teams are dedicated to supporting every customer throughout their Moneybox journey.
- We raise the bar with our service and put customers first, providing swift resolutions and consistent point-of-contact where possible.
- We listen to customers and advocate for them at each step, sharing feedback and acting on it during feature testing.
- We work honestly and fairly, prioritising customers’ best interests and providing extra support for accessibility or vulnerability where needed.
- We are clear and simple — no jargon, just straightforward conversations to help customers understand our products and services.
- We empower teams to be experts in the Moneybox app and related services through ongoing learning and development.
- What's in it for you
- Opportunity to join a fast-growing, award-winning, ambitious company
- Friendly, motivated team
- Environment where you can have an impact
- Collaborative and inclusive culture
- Company pension and bonus schemes
- Home office furniture allowance
- Personal learning and development budget
- Private medical insurance
- Health cash plan for everyday healthcare
- Cycle to work scheme and Cycle Saver
- Wellhub gym and wellbeing subscriptions
- Enhanced parental pay and leave
- 25 days holiday + bank holidays, with extra days with length of service
- Remote or hybrid work (2 days from our London office)
- Visa Sponsorship
We cannot offer visa sponsorship for this role or consider overseas applications at this time.
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Support Team Executive in London employer: Role, Inc.
Lotus Cars is an exceptional employer, offering a dynamic work environment at our state-of-the-art manufacturing facility in Hethel, where innovation meets tradition. With a strong focus on employee growth, we provide access to a comprehensive benefits package including a company car scheme, private healthcare, and a future-proof pension, all while fostering a culture of respect, ambition, and collaboration. Join us to be part of a pioneering team that not only crafts world-class sports cars but also champions diversity and inclusion as core values.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Role, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Role, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Team Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Role, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Role, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Role, Inc.!
How to prepare for a job interview at Role, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
