Senior Facilities Manager in London

The Senior Facilities Manager (SFM) leads both people management and facilities management functions. This role is responsible for developing and supporting a facilities management team, ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The SFM oversees the delivery of facilities services across a portfolio of properties, ensuring best practice and excellent customer service.

Context of Opportunity / Main Accountabilities:

• Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
• Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
• Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.
• Act as a mentor and support career development within the team, identifying and retaining key talent.
• Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
• Drive effective financial management, including service charge budgets, procurement, and variance reporting.
• Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
• Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.
• Ensure robust disaster planning, incident management, and reporting.
• Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.
• Maintain high standards through regular site inspections and ensure compliance with contractor management processes.

Most Important Skills-Based Requirements:

• Solid stakeholder management and the ability to communicate business ideas effectively.
• Strong advocate for a safety-first culture.
• Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.
• IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.
• Strong technical knowledge of mechanical and electrical systems in property management.
• Excellent organisational, verbal, and written communication skills.
• Experience in managing small teams and driving operational change.
• Knowledge of safety, quality, and cost risks.
• Bachelor’s degree or building services engineering qualification (desirable).

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

The Crown Estate is committed to building a diverse and inclusive workplace. Applications are welcome from all backgrounds and communities, and flexible working arrangements are supported.